Delivered OnSite Customer Service Training To Call Center Team
Looking to develop new orientation training material for new hires at our Client’s customer service call center, They looked to TrainSmart to create a customer service training program that would efficiently train new hires, as well as impart knowledge of the customer service philosophy and phone etiquette training.
Utilities Company Gives TrainSMART’s Train-the-Trainer Workshop for Call Center Team 4.6 Stars
Developed on-site train-the-trainer for customer service call center team. In particular, the customer service manager believed her team needed training on understanding adult learning preferences, how to handle difficult situations, thinking on their feet and general skills on how to be a successful trainer.
Designed & Developed Podcasts, Webinars, eLearning Modules For Global Technical Sales Team
Developed Train-the-Trainer For Biotech Engineers on New ISO Standards
TrainSMART developed a custom train-the-trainer for biotech engineers on adult learning, communication and learning preferences.
Instructional Design Needs Assessment For Franchise Massage Company
Designed Siebel Training Solutions For Public Safety Client
Our safety sciences client was implementing the Siebel Sales Force Customer Relationship Management (CRM) system. hey needed to find an external resource that would assess, design, develop, and deliver training and tools to support the client's Siebel CRM initiative.
Developed SOPs For Confectionary Manufacturing Plant
Developed An Entrepreneurial Spirit Program For Engineering Leaders
TrainSmart’s training expertise was sought out when a large multi-national organization moved from not-for-profit to for-profit. Its on-site engineering services group began the hunt for new business opportunities, and TrainSmart was in charge of designing a custom training to aid in entrepreneurship.
Conducted DiSC Time Mastery Profile Assessment For Law Firm