Developed On-Site Train-the-Trainer Program for City of Santa Monica
TrainSmart created a one-of-the-kind training program that included training for a group of 33 City employees in curriculum development, public speaking, adult interactive learning, classroom dynamics, and evaluation methods.
On-Site Customer Service Training for Software Company in Minneapolis, MN
The client wanted to provide the customer service support team with basic customer service skills training for both their phone conversations and email support.
Delivered On Site Customer Service Training To Call Center Team
Looking to develop new orientation training material for new hires at our Client’s customer service call center, They looked to TrainSmart to create a customer service training program that would efficiently train new hires, as well as impart knowledge of the customer service philosophy and phone etiquette training.
Utilities Company Gives TrainSMART’s Train-the-Trainer Workshop for Call Center Team 4.6 Stars
Developed on-site train-the-trainer program for utilities company customer service call center team. In particular, the customer service manager believed her team needed training on understanding adult learning preferences, how to handle difficult situations, thinking on their feet and general skills on how to be a successful trainer.
Designed & Developed Podcasts, Webinars, eLearning Modules For Global Technical Sales Team
Developed Train-the-Trainer Workshop For Biotech Engineers on New ISO Standards
TrainSMART developed a custom train-the-trainer for biotech engineers on adult learning, communication and learning preferences.
Instructional Design Needs Assessment For Franchise Massage Company
Designed Siebel Training Solutions For Public Safety Client
Our safety sciences client was implementing the Siebel Sales Force Customer Relationship Management (CRM) system. hey needed to find an external resource that would assess, design, develop, and deliver training and tools to support the client's Siebel CRM initiative.
Developed SOPs For Confectionary Manufacturing Plant