Developed Training For Microsoft Dynamics™ CRM Rollout
The client needed a training partner to help them implement the Microsoft Dynamics™ Customer Relationship Management (CRM) application. Based on our extensive experience in designing and rolling out training for CRM’s, we completed a needs assessment to identify the skill and knowledge gaps that linked the client’s vision.
Developed New OnBoarding Program For Chicago Advertising Agency
A global advertising agency had Inconsistent new hire performance and retention due to a lack of standardized on-boarding processes and procedures. TrainSmart developed a facilitated program that used an object design so that segments could be easily translated and moved to alternative delivery modes.
Developed & Delivered Working With Virtual Teams Training For Drug Store Chain
When one of the largest retail drug store chains changed their IT support to an outsourcing model, company culture changed drastically.
Developed Leadership Program For Commercial Plumbing and HVAC Supplier
The owners of the company wanted to increase sales from $15 million to $30 million. The owners felt that the home office leadership team that included Human Resources, Sales, Marketing, Information Technology, Purchasing, and Distribution was a major impediment between them and reaching their goal.
Rapid E-Learning Design & Development For Global Safety Company
We designed a “remote series” focused on management’s responsibility for meetings, performance management, cultural and emotional intelligence.
Converted Instructor-Led Course To eLearning For Safety Science Co.
With only one SME and a need to reach a Global audience, our Client needed a financially reasonable way to train their global organization efficiently.
Work/Life Balance Assessment For Hardware Company
Struggling to find a work/life balance between their company culture and their employees, this company hired TrainSmart to provide direction and focus to their efforts that addressed work/life balance issues and concerns of employees.
Siebel CRM Implementation & Training Rollout For Pharma Industry
A global pharmaceutical company was planning to implement a new Customer Relationship Management system, along with new hardware and processes.
Gap Analysis, New Learning Process & Train-the-Trainer For Chicago Non-Profit
A Chicago-based non-profit that serves formerly and currently incarcerated individuals and assists them in job training, seeking, placement, retention, and advancement. The organization lacked the common set of skills needed to operate against new standard operating procedures and to work consistently across the organization’s 25 site locations. TrainSmart completed a comprehensive gap analysis to define the gap between needed and existing skills and knowledge.