This comprehensive business communications workshop provides the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise, and correctly written communications. Participants will practice using theories in role play for successful listening, critical conversations and meetings.
Information not getting to the right people
Communications are not being comprehended as intended
Uncomfortable with confronting sensitive or critical issues
Poorly written communications: no flow, missed deadlines, spelling and grammatical errors
Emails that create negative reactions
Identify and perform the roles of an effective communicator
Demonstrate active listening
Perform critical conversations with confidence
Construct written communications efficiently and accurately
Facilitate successful meetings
Craft emails creating positive reactions
Your Role as a Communicator
Communicating with peers, managers, & subordinates: Types of information, Communication model, Filters
Communication methods: Person, Voice, Written
Communication components: Verbal, Voice, Visual, Body language
Communication styles: Understanding your style, Communicating to styles, Directing, Analyzing, Supporting, Intuiting
Quality of Thinking: Attitude levels, Assuming innocence
Writing for Results: Plan/Write/Revise, Purpose Statement, Organization, Three C’s, Document planner
Effective Meetings: Planning, Facilitator checklist, Roles, Agenda, Follow-up/Parking lot
Business Communications is available in the following formats: Conference Breakout Session or Lunch Program, Full Day Training Workshop, Multi-Session Webinar
Business professionals who want to improve written and verbal communication for better results
Need On-Site Training?
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.