Psychologists have proven that the most important factor in your success and well-being is not your intelligence, education or physical assets, but how effective you are with people. Learn techniques to improve communication and relationship building skills, enhance professionalism and increase confidence in a variety of business situations. Using the DiSC® Assessment, People Skills & Professionalism training course will help participants understand their own communication style and how to adjust their style to fit the needs of others.
Lack of courtesy and respect within business teams
Misunderstandings due to ineffective communication
Poor customer service
Unprofessional attire for business casual environments
Finger pointing and lack of personal responsibility
Behave professionally in all situations
Identify the benefits of being professional
Project a positive image that exudes confidence
Work positively and professionally with others
Define why different communication styles impact understanding
Identify strengths and opportunities for improvement in your own communication style
Define strategies to handle challenging situations more professionally
People Skills & Professionalism Course Outline
People Skills and Professionalism Defined
AAA of Professionalism
Developing a great first impression
The Impact of Body Language
Vocal and Verbal Communication
Written Communication Etiquette
Phone Communication Etiquette
Choosing a Positive Attitude
Managers and employees at all levels who want to improve their communication abilities and develop professional strategies for success.
People Skills & Professionalism is available in the following formats: Conference Breakout Session or Lunch Program, Half-Day Training Workshop, Full Day Training Workshop, Multi-Session Webinar.
Need On-Site Training?
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to idenfity the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.