TrainSmart’s customer service skills training workshop is a dynamic, hands-on and practical workshop will help your organization impact the bottom line with improved customer service skills.
Delight your customers by ensuring that everyone understands the basic people skills necessary to create a positive experience. Then go beyond the basics and create an environment that focuses on service.
Customer complaints are increasing
Customer service attitude has become more negative than positive
Small issues are needlessly becoming big problems
Basic etiquette such as being polite or smiling has gone by the wayside
Businesses are losing customer loyalty and repeat business
Individuals don’t understand the impact of customer service on the organization
Understand the impact of customer service on the organization and the bottom line
Improve communication skills for increased understanding
Identify strategies to manage challenging situations
Define communication Etiquette: email, phone and face to face
Work with the customer to solve problems
Go beyond just “satisfied” customers
Customer Service Skills Course Outline
Customer Service Impact: repeat, referral and retention
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to idenfity the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.