Developing a customer-centric culture is critical to building solid customer relationships. Our automotive customer service workshop will help everyone in your dealership understand their role in providing an exceptional customer experience that goes beyond just customer satisfaction. Exceeding customer expectations results in retention and referrals that impact the bottom line and benefits everyone.
Customer Service Training for Dealerships
Explore our Training Solutions For Automotive Dealerships
Communication Styles: adjusting communication to fit the style of the customer
Communication Etiquette: strategies to engage the customer, ways to say thank you, go beyond being polite and excite!
Developing and delivering a positive, service attitude – even in difficult times
Email and Phone Etiquette
Basic problem solving skills
Strategies to manage challenging customers and emotions
Creating the WOW: Moving from satisfying customer expectations to exceeding customer expectations
Creating a customer focused culture: every interaction is an opportunity!
Course Delivery Options
Conference Breakout Session Or Lunch Program
Half-Day Training Workshop
Full Day Training Workshop
Webinar or Multi-Session Webinar
Need On-Site Training?
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to idenfity the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.