
Why Empathy is Key in Healthcare Customer Service
It’s been said that a healthcare professional’s ability to demonstrate empathy is a key driver in patient satisfaction. Professional empathy…
TrainSmart, INC.
Toll Free: 1-800-807-8030
inquiries@trainsmartinc.com
TrainSmart, INC.
Toll Free: 1-800-807-8030
inquiries@trainsmartinc.com
It’s been said that a healthcare professional’s ability to demonstrate empathy is a key driver in patient satisfaction. Professional empathy…
Now more than ever, healthcare organizations must invest in customer service training. In part because offering excellent customer service is…
Imagine walking into a health care clinic thinking you will be conducting your training in a conference room, only to…
Healthcare organizations are faced with various customer service issues that negatively impact patient satisfaction. Despite acknowledging the importance of patient…
Effective communication is an important workplace skill! One that can have a significant impact on your ability to influence and…
The concept of emotional intelligence (EI) has been around since the 1990s, and it has become increasingly recognized as an…
As a manager, it’s important to make sure that you are effectively communicating with your team members in order to…
A guide to designing and implementing effective e-learning programs, including common mistakes to avoid. Introduction: E-learning continues to grow in…
Creating a winning training plan is essential for ensuring that learners are able to acquire the knowledge and skills they…
Some say that two-thirds of our communication is nonverbal. That means every head tilt, smile, frown, or pacing sends non-verbal…
It’s not uncommon for early career training professionals to suffer from” a fear of delivering training.” This fear can show…
As a training professional, one of the most important skills you can develop is the ability to engage your audience….