Why Empathy is Key in Healthcare Customer Service
It’s been said that a healthcare professional’s ability to demonstrate empathy is a key driver in patient satisfaction. Professional empathy…
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Learning & Development Blog
The Benefits of Investing in Customer Service Training for Healthcare
Now more than ever, healthcare organizations must invest in customer service training. In part because offering excellent customer service is…
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8 Tips for Effective Customer Service Training in Healthcare
Imagine walking into a health care clinic thinking you will be conducting your training in a conference room, only to…
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5 Common Customer Service Mistakes in Healthcare and How to Avoid Them
Healthcare organizations are faced with various customer service issues that negatively impact patient satisfaction. Despite acknowledging the importance of patient…
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Communicating For Influence and Impact in the Workplace
Effective communication is an important workplace skill! One that can have a significant impact on your ability to influence and…
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The Power of Emotional Intelligence in Leadership: How to Build Strong Relationships, Communicate Effectively, and Inspire Your Team
The concept of emotional intelligence (EI) has been around since the 1990s, and it has become increasingly recognized as an…
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5 Tips for Improving Workplace Communication with Your Team
As a manager, it’s important to make sure that you are effectively communicating with your team members in order to…
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Maximizing Learning Outcomes: Best Practices for Effective E-Learning
A guide to designing and implementing effective e-learning programs, including common mistakes to avoid. Introduction: E-learning continues to grow in…
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Training Plan 101: A Step-by-Step Guide for Designing a Winning Training Plan
Creating a winning training plan is essential for ensuring that learners are able to acquire the knowledge and skills they…
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The Body Language Advantage: How to Use Nonverbal Cues to Enhance Your Training Delivery
Some say that two-thirds of our communication is nonverbal. That means every head tilt, smile, frown, or pacing sends non-verbal…
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Overcoming the Fear Factor: 10 Proven Strategies for Confident Training Delivery
It’s not uncommon for early career training professionals to suffer from” a fear of delivering training.” This fear can show…
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Mastering the Art of Engagement: How to Create a Training Session that Engages Your Audience
As a training professional, one of the most important skills you can develop is the ability to engage your audience….
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