Learning & Development Blog From TrainSmart

Avoiding the Pitfalls: 7 Common Mistakes Trainers Make and How to Avoid Them

As a training professional, one of the most important aspects of your job is to ensure that your trainees are…

5 Essential Customer Service Skills for Healthcare Professionals

Whether your responsibility is to keystroke information into patient files or answer patient’s insurance questions, providing superior customer service is…

Phone Phobia among Gen Z: How to Overcome the Fear of Using Mobile Devices

How to manage NOMOPHOBIA (no mobile phone phobia) in the workplace The term “nomophobia” was coined in 2008 by the…

The Power of Storytelling in Training Workshops: Engaging Learners and Enhancing Learning

“Once upon a time.” Hearing those four words is a powerful signal for children everywhere that good things are about…

The Impact of Poor Customer Service in Healthcare: Why Training Matters

It’s hard to find someone who doesn’t have a nightmare healthcare story. In fact, when people get together and start…

Maximizing Learning Outcomes: Best Practices for Effective E-Learning

E-learning continues to grow in popularity, as technology advances have made it more interactive and engaging, and organizations are capitalizing…

Maximizing Workplace Communication and Collaboration through the DiSC Assessment

Effective communication is essential for a healthy and productive work environment. Unfortunately, miscommunications and misunderstandings are common in the workplace,…

Why Empathy is Key in Healthcare Customer Service

It’s been said that a healthcare professional’s ability to demonstrate empathy is a key driver in patient satisfaction. Professional empathy…

The Benefits of Investing in Customer Service Training for Healthcare

Now more than ever, healthcare organizations must invest in customer service training. In part because offering excellent customer service is…

8 Tips for Effective Customer Service Training in Healthcare

Imagine walking into a health care clinic thinking you will be conducting your training in a conference room, only to…

5 Common Customer Service Mistakes in Healthcare and How to Avoid Them

Healthcare organizations are faced with various customer service issues that negatively impact patient satisfaction. Despite acknowledging the importance of patient…