The Top 10 Fun Customer Service Training Games Your Team Will Love
Do you want to make your customer service training fun and engaging for your employees? Games are a great way…
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Learning & Development Blog
How the DiSC For Leaders Assessment Is Changing How One Organization Communicates
For the past couple of years, Jennifer Werneke, SPHR, would regularly make presentations to the CEO and COO of her…
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TrainSMART Inc. Wraps Up a Powerful Train-the-Trainer Program in Nashville, TN
TrainSMART Inc. recently wrapped up a three-day Train-the-Trainer Workshop in Nashville, TN, and it was a rewarding experience working with…
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The Power of Train-the-Trainer Manufacturing Programs – Scaling Training Excellence
In today’s fast-paced manufacturing environment, effective training is more critical than ever for ensuring that employees have the skills and…
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How Great Leaders Know When to Direct, Coach, Support, or Delegate
Blog Post Summary: The post covers the leadership styles of directing, coaching, supporting, and delegating. It guides when to use…
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Why Skipping a Training Needs Assessment Is a Costly Mistake
Organizations invest billions of dollars in employee training every year. Yet most training programs fail to change behavior, improve performance,…
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Best Practices For Implementing an Onboarding Program for Manufacturing Employees
Successful onboarding is critical to employees’ success and organizational goals. The new employee needs to understand “the big picture” of…
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Work First, Pay Later? Why That Model Breaks in Learning & Development
Imagine hiring a construction company to design and build your office — but asking them to complete the job before…
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What Are The Differences Between Trainers & Facilitators? Trainer vs. Facilitator
4 Reasons Why You Should Never Use “Facilitator and Trainer” Interchangeably “Facilitator” and “trainer” are often used interchangeably in corporate…
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Why Communication Breaks Down in Management Teams (And How DiSC® Fixes It)
Most management teams don’t fall apart because they lack intelligence or work ethic. They fall apart because they cannot communicate…
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What Is Communication Skills Training—and Why It Matters for Every Professional
Strong communication skills are the foundation of every successful career and organization. Whether you’re leading a team, serving customers, or…
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How to Create a Training Budget That Aligns With Business Goals
At TrainSMART, we’ve sat across the table from countless training managers who share the same worry: “I know we need…
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