TrainSMART’s Customer Service Training Workshops will provide skills, ideas, and techniques to improve customer service along with an opportunity to practice using real-life situations.  We tailor activities to fit your specific organizational needs. 

All of our customer service workshops include the opportunity to improve and strengthen communication skills, telephone and greeting skills, listening, asking questions, problem-solving abilities, and managing difficult customers.

We have facilitated over 1,400  customer service training workshops over the past 20 years.  We have a plethora of content we can leverage to create your own customer service program for your staff.

Our custom-tailored on-site customer service workshops integrate client scenarios and interactions to make your customer service workshop a relevant, fun learning experience for your audience.

Are you ready for a culture change and to improve customer loyalty?  Call us today, at 800-807-8030 ext. 1.

Customer Service Workshops & Delivery Methods

Customer Service WorkshopsLunch &
Learn
Workshops
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Customer Service Essentials: CustomerSMARTYESYESYESYES
Customer Service Excellence TrainingYESYESYESYES
Call Center Customer Service TrainingYESYESYESYES
Automotive Dealership Customer Service TrainingYESYESYESYES

Top On-Site
Professional Development Workshops
For 2021