TrainSmart’s Customer Service Training workshops will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  We tailor activities to fit your specific organizational needs.  All of our programs include the opportunity to improve and strengthen communication skills, telephone  and greeting skills, listening, asking questions, problem solving abilities, and managing difficult customers.

We have facilitated over 1,000 on-site customer service workshops over the past 15 years.  We have a plethora of content we can leverage to create your own customer service program for your staff.

In the workshops we integrate client scenarios and interactions to make your customer service workshop a relevant, fun learning experience.

Are you ready for a culture change to improve customer loyalty?  Call us today, at 800-807-8030.

Delivered Custom Tailored Customer Service Training

Delivered OnSite Customer Service Training To Westcon Co.

Onsite Customer Service Training Workshops We Offer:

It’s Not My Fault, But It Is My Problem

Do your employees “pass the buck” with customer issues?

Pointing fingers or hoping someone else will solve the problem creates frustration for the customer and for employees who truly want to take care of customer challenges.

This workshop will focus on the critical success factors to create a team environment where everyone is focused on taking care of the customer.

Learn More

Customer Service Training For Automotive Industry

CSI scores are declining, customers are purchasing vehicles but going elsewhere for service, departments are working as silos and not assisting one another to service the customer and employees are jumping to discounting services rather than selling value.

TrainSmart can provide customer service training that focuses on the unique needs of a dealership organization.

Learn More

Customer Service Excellence Training Course

Are you losing customers to your competition?

Do your employees focus on customer needs and expectations?

Create a culture of customer service in your organization using a four step approach to quality customer service. When the customer is the number one focus in your organization, it will result in repeat and referral business.

Learn More

Improve Staff Customer Service Skills Training

Customer complaints are increasing, small issues are needlessly becoming big problems and your employees do not understand the impact of exceptional customer service on the bottom line.

This dynamic, hands-on and practical workshop will help your organization impact the bottom line and delight customers with improved customer service skills.

Learn More