Providing an outstanding customer experience is crucial for government organizations, yet limited resources and complex policies often hinder meeting customer expectations. At TrainSMART, we understand the unique challenges faced by public sector institutions. We offer customized customer service training designed specifically for government employees.

With TrainSMART, you can develop a customer-focused workforce that delivers public services with excellence. Our experienced instructors will visit your location or provide virtual training optimized for government teams. Employees will gain the skills and mindset to handle customer interaction with professionalism and empathy.

The TrainSMART Difference

TrainSMART’s customer service program is tailored for the public sector with the following:

  • Scenarios and examples relevant to government settings
  • Strategies for navigating policy constraints while solving customer issues
  • Training in accessibility best practices and accommodating diverse client needs
  • Instruction on diffusing angry customers and managing expectations
  • Hands-on approach and role-playing activities in a risk-free environment

The Results Are Transformative

Our public sector clients have seen dramatic improvements after customer service training:

  • 84% increase in customer satisfaction ratings
  • 62% reduction in customer complaints
  • 57% faster issue resolution times
  • Highly positive participant feedback on the training experience (97% report learning valuable skills)

With TrainSMART, you get practical, role-based training that sticks. Employees walk away with the tools and confidence to deliver 5-star service.

The Customer Service Mindset

Our training instills skills like:

  • Active listening and clear communication
  • Reading body language and mirroring customers
  • Applying empathy and understanding perspectives
  • Problem-solving creatively within policy limits
  • Managing stress and emotions under pressure

Employees learn to approach all interactions with patience and positivity. Your customers will feel heard and appreciated and believe you’re working on their behalf.

Experienced Public Sector Trainers

Our training team includes former government employees and customer service experts with over 15 years of experience. They understand your organizational challenges and provide practical examples from natural public sector settings.

Blended In-Person and Virtual Options

You can host an immersive in-person training at your offices or use our interactive virtual sessions. We offer flexible solutions tailored to your needs and budget.

Invest in Your Customers and Employees

Customer service training is a win-win – clients enjoy better experiences, and employees feel empowered and engaged. By partnering with TrainSMART, you demonstrate a commitment to public sector excellence.

Don’t settle for frustrated customers and lackluster service. Empower your teams to deliver 5-star customer experiences with TrainSMART. Contact us today to at 800-807-8030 learn more!

Customer Service Workshops

Diverse service staff collaborating on customer service framework. Customer service skills training develops competencies in communication, phone skills, email etiquette, problem-solving, and exceeding expectations to create delightful customer experiences.

Customer Service Skills

Confidence, Competence, Connection

Equip your team to deliver exceptional service and transform dissatisfied clients into raving fans through TrainSMART’s immersive, tailored customer service skills workshops featuring real-world roleplays and coaching.

Customer Service Skills Training

Diverse service staff collaborating on customer service models. Customer service excellence training develops the skills and mindsets across an organization to deliver personalized, frictionless, and emotionally-resonant customer experiences that drive loyalty.

Customer Service

Confidence, Fluency, Connectivity

Equip teams to drive revenue and referrals by mastering customer-centric mindsets and scenario-based skills through TrainSMART’s targeted customer service excellence workshops tailored to embody your organization’s service philosophy.

Customer Service Excellence Training

Customer service agents collaborating on call center models. Call Center Customer Service Training transforms mindsets and skills to resolve customer issues completely, strengthen relationships, and uncover revenue opportunities.

Customer Service Training
For Call Centers

Mindshift, Toolkit, Empowerment

Transform customer issues into shining moments of service and build customer loyalty by training call center staff in the critical behaviors, mindsets, and tactics to resolve problems with flexibility, initiative, and respect through our immersive 3-day Call Center Customer Service workshop.

Call Center Customer Service Training

Exceptional Healthcare Customer Service Starts with Training In the post-pandemic era, patient expectations for customer service are higher than ever. Healthcare organizations that don’t meet these demands risk damaging their reputations and losing patients. That’s why comprehensive customer service training for healthcare professionals is more crucial now than ever before. Our healthcare customer service training programs are uniquely designed to address the complex customer service challenges in the healthcare industry today. We understand the nuances of serving patients amid provider shortages, insurance complexities, and evolving regulations. With our healthcare customer service training, your staff will master communication techniques that defuse frustrated patients and enhance satisfaction. Learners build empathy and emotional intelligence to care for patients compassionately, especially during stressful health situations. Training delivery options ranging from onsite workshops to virtual sessions accommodate all healthcare workplace needs. Our experienced instructors draw from deep healthcare industry expertise to engage learners and impact performance. Invest in your healthcare professionals with our transformative customer service training programs tailored to the healthcare setting. We will equip your staff to handle any customer service challenge while delivering patient experiences that strengthen your reputation and patient loyalty. Customer Service Training For Healthcare Professionals Course Outline I. Introduction Welcome and introduction to the workshop Objectives of the workshop Icebreaker activity to engage the participants II. Understanding Customer Service in Healthcare Overview of customer service in Healthcare in a post-Covid Era Importance of customer service in healthcare Key customer service skills needed in healthcare III. Communication Skills for Effective Customer Service Verbal and non-verbal communication skills Active listening skills Empathy and compassion in communication IV. Managing Difficult Situations in Healthcare Customer Service The everyday difficult situation in healthcare customer service Strategies for de-escalating situations and managing emotions Role-playing exercises to practice handling difficult situations

Healthcare Customer Service

Empathy, Confidence, Connection

Strengthen patient loyalty and your healthcare reputation by training staff to compassionately resolve complaints, defuse frustration and deliver exceptional experiences through our customized customer service workshops tailored to the complex realities of today’s healthcare environment.

Healthcare Customer Service Training

Auto dealership employees collaborating on customer service model. Automotive customer service training develops skills to resolve issues, exceed expectations, create customer delight, boost loyalty and referrals, and positively impact dealership revenue.

Dealership Customer Service

Mindset, Toolkit, Alignment

Boost loyalty and profits by training staff to exceed expectations, solve problems creatively, and deliver exceptional service through every customer touchpoint with TrainSMART’s customized automotive customer experience workshops.

Dealership Customer Service Training

Government employees collaborating on public sector service models. Government customer service training develops skills to resolve constituent issues with professionalism and empathy despite complex policies, resource constraints, and stressed clients.

Customer Service Training
For Government

Fluency, Accessibility, Resilience

Empower government teams to creatively resolve complaints, address expectations, and provide accessible, inclusive services by adopting customer-centric mindsets through TrainSMART’s public sector-tailored customer experience training featuring roleplay simulations in government settings.

Customer Service Training For Government