Do you want to improve your dealership’s customer service and boost your bottom line? Look no further than TrainSMART for our automotive customer service training and consulting services!
We understand the importance of developing a customer-centric culture in your dealership. That’s why we offer a comprehensive workshop to help everyone on your team understand their role in providing exceptional customer experiences that exceed expectations and drive retention and referrals.
Are your CSI scores declining and customer complaints increasing? Are small issues needlessly becoming big problems? Do your employees lack understanding of the impact of customer service on the dealership? Our training can help address these issues and more.
Our course covers everything from communication skills to problem-solving strategies, communication etiquette, and developing a positive service attitude, even in difficult situations. We’ll teach your team how to adjust communication to fit each customer’s style and manage challenging customers and emotions. We’ll also show you how to go beyond just satisfying customers to creating the WOW factor that sets your dealership apart.
Don’t let basic etiquette, like being polite or smiling, go by the wayside in your dealership. Let TrainSMART help you create a customer-focused culture where every interaction is an opportunity to exceed expectations and build solid customer relationships.
Invest in your dealership’s success today with TrainSMART’s automotive customer service training and consulting. Contact us to learn more about our course outline and how we can help you drive customer loyalty and repeat business.
CSI Scores are declining
Customer complaints are increasing
Customer service attitude has become more negative than positive
Small issues are needlessly becoming big problems
Basic etiquette such as being polite or smiling has gone by the wayside
Decreased customer loyalty and repeat business
Employees don’t understand the impact of customer service on the dealership
The impact of customer service on the dealership and the bottom line
How to improve communication skills for increased understanding
Communication Etiquette: email, phone, and face-to-face
Communication Styles: adjusting communication to fit the style of the customer
Communication Etiquette: strategies to engage the customer, ways to say thank you, go beyond being polite and exciting!
Developing and delivering a positive, service attitude – even in difficult times
Email and Phone Etiquette
Basic problem-solving skills
Strategies to manage challenging customers and emotions
Creating the WOW: Moving from satisfying customer expectations to exceeding customer expectations
Creating a customer-focused culture: every interaction is an opportunity!
Course Delivery Options
Conference Breakout Session Or Lunch Program
Half-Day Training Workshop
Full-Day Training Workshop
Webinar or Multi-Session Webinar
Customer Service Essentials Workshop
Session Length: 30-minute pre-session 2 to 4 (90) minutes sessions
By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait times because of COVID or the requirement to talk to a computer before gaining access to a live customer service rep, consumers often greet customer service reps with a less than delightful attitude. In this session, we’ll focus on the customer service skills that you need to succeed in this ever-evolving consumer environment.
Ready to discuss your automotive customer service training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to idenfity the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.