Building TeamSmart™ Teams!


In her often quoted 1984 Team Research And Team Training: A State-Of-The-Art Review, author Jean L. Dyer wrote: “The emergence of the team idea can be traced back to the late 1920s and early 1930s with the now classic Hawthorne Studies.”


In 1933, Elton Mayo, one of the original Hawthorne Studies researchers, reported that certain critical conditions existed that “enabled development of an effective work team:

  • The manager (chief observer) had a personal interest in each person’s achievements.
    • He took pride in the record of the group.
    • He helped the group work together to set its own conditions of work.
    • He faithfully posted the feedback on performance.


  • The group took pride in its own achievement and had the satisfaction of outsiders showing interest in what they did.
  • The group did not feel they were being pressured to change.
  • Before changes were made, the group was consulted.
  • The group developed a sense of confidence and candor.”

Since 1933, the attributes of a team haven’t changed – they’ve been refined, but not changed.

TeamSMART™ from TrainSmart offers assessment tools you can use to build new teams and improve the performance of existing ones.

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