What does it take to earn business and retain customers? If you want to create a customer-focused culture in your organization that takes customer service from meeting expectations to exceeding customer expectations, this customer service excellence training workshop is for you.
We will tailor a four-step approach to quality customer service by using client-specific situations for discussion and activities. Move from “satisfied” customers to “delighted” customers that will come back and refer you to others.
Customers complain about your customer service representatives
Customers going to your competitors
Unmotivated, unfriendly, unconcerned, uncommitted customer service representatives
Make the customer your #1 priority
Capture customer cooperation
Raise the probability of positive customer responses
Understand your behavior style and that of others
Respond effectively to specific customer behaviors
Build ongoing trust with repeat customers
Manage a variety of customer satisfaction scenarios
Enhance skills in negotiating-improve customer problem solving techniques
Customer Service Excellence Course Outline
Four Reasons Why Quality Service is Important
Adopting a Customer Service Perspective
Why Winning at Customer Service is Important to You!
Winning with your customers
What Is Quality Customer Service?
Have What It Takes to Win with the Customer?
Comparing Customer Service to a Refrigerator
Customer Service Excellence Training is available in the following formats:
Conference Breakout Session Or Lunch Program
Half-Day Training Workshop
Full Day Training Workshop
Anyone who wants customer service training to reinforce skills and train staff.
Customer Service representatives
Technical and support personnel
Field service representatives
Credit and billing specialists
Small business owners
Delivered Custom Tailored Customer Service Training
Delivered OnSite Customer Service Training To Westcon Co.
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to idenfity the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.