Achieve Customer Service Excellence with Targeted Training

Exceptional customer service creates loyal, vocal fans that fuel business growth. But without the right training, employees can’t consistently deliver the world-class experiences modern customers expect.

TrainSMART’s custom-tailored customer service excellence training workshops equip teams to transform satisfaction, retention, referrals, and revenue through personalized instruction in:

Embodying Customer-Centric Mindsets

Customer obsession must permeate every layer of an organization. We conduct company-wide training – beyond frontline staff – on principles like:

  • Prioritizing customers above all else
  • Crafting intuitive, frictionless customer journeys
  • Fostering emotional connections during every interaction

Mastering Scenario-Based Skills

Even well-intentioned teams struggle without the tactics to handle real-world situations. We tailor interactive workshops to your products, services, and customer profiles to skill up staff on:

Continuously Improving Experiences

The best teams don’t just react when issues emerge – they proactively gather feedback to continuously enhance and refine. Our training incorporates mechanisms to:

  • Identify customer friction points
  • Uncover successes and knowledge gaps
  • Fine-tune training frameworks with real examples

When you invest in customer service excellence training from TrainSMART, expect measurable gains in:

  • Customer satisfaction
  • Repeat purchase rates
  • Referrals
  • Lifetime value
  • Revenue per customer

Inquire today to discover how tailored workshops make customer service a competitive advantage!

Group Training
Delivery Options

Customer Service Excellence Training is available in the following formats:

  • Conference Breakout Session Or Lunch Program
  • Half-Day Training Workshop
  • Full-Day Training Workshop
  • Multi-Session Webinar

Target Audience

Anyone who wants customer service training to reinforce skills and train staff.

  • Customer Service Representatives
  • Technical and support personnel
  • Field service representatives
  • Account managers
  • Credit and billing specialists
  • Small business owners
  • Managers

Virtual Instructor-Led
Customer Service Essentials Workshop

 

Session Length: 30-minute pre-session 2 to 4 (90) minutes sessions

By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait times because of COVID or the requirement to talk to a computer before gaining access to a live customer service rep, consumers often greet customer service reps with a less than delightful attitude. In this session, we’ll focus on the customer service skills that you need to succeed in this ever-evolving consumer environment.

 

Virtual Customer Service Training

 

Ready to discuss your customer service excellence training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.

    Customer Service Workshops

    Diverse service staff collaborating on customer service framework. Customer service skills training develops competencies in communication, phone skills, email etiquette, problem-solving, and exceeding expectations to create delightful customer experiences.

    Customer Service Skills
    Training

    Confidence, Competence, Connection

    Equip your team to deliver exceptional service and transform dissatisfied clients into raving fans through TrainSMART’s immersive, tailored customer service skills workshops featuring real-world roleplays and coaching.

    Customer Service Skills Training

    Diverse service staff collaborating on customer service models. Customer service excellence training develops the skills and mindsets across an organization to deliver personalized, frictionless, and emotionally-resonant customer experiences that drive loyalty.

    Customer Service
    Excellence

    Confidence, Fluency, Connectivity

    Equip teams to drive revenue and referrals by mastering customer-centric mindsets and scenario-based skills through TrainSMART’s targeted customer service excellence workshops tailored to embody your organization’s service philosophy.

    Customer Service Excellence Training

    Customer service agents collaborating on call center models. Call Center Customer Service Training transforms mindsets and skills to resolve customer issues completely, strengthen relationships, and uncover revenue opportunities.

    Customer Service Training
    For Call Centers

    Mindshift, Toolkit, Empowerment

    Transform customer issues into shining moments of service and build customer loyalty by training call center staff in the critical behaviors, mindsets, and tactics to resolve problems with flexibility, initiative, and respect through our immersive 3-day Call Center Customer Service workshop.

    Call Center Customer Service Training

    Exceptional Healthcare Customer Service Starts with Training In the post-pandemic era, patient expectations for customer service are higher than ever. Healthcare organizations that don’t meet these demands risk damaging their reputations and losing patients. That’s why comprehensive customer service training for healthcare professionals is more crucial now than ever before. Our healthcare customer service training programs are uniquely designed to address the complex customer service challenges in the healthcare industry today. We understand the nuances of serving patients amid provider shortages, insurance complexities, and evolving regulations. With our healthcare customer service training, your staff will master communication techniques that defuse frustrated patients and enhance satisfaction. Learners build empathy and emotional intelligence to care for patients compassionately, especially during stressful health situations. Training delivery options ranging from onsite workshops to virtual sessions accommodate all healthcare workplace needs. Our experienced instructors draw from deep healthcare industry expertise to engage learners and impact performance. Invest in your healthcare professionals with our transformative customer service training programs tailored to the healthcare setting. We will equip your staff to handle any customer service challenge while delivering patient experiences that strengthen your reputation and patient loyalty. Customer Service Training For Healthcare Professionals Course Outline I. Introduction Welcome and introduction to the workshop Objectives of the workshop Icebreaker activity to engage the participants II. Understanding Customer Service in Healthcare Overview of customer service in Healthcare in a post-Covid Era Importance of customer service in healthcare Key customer service skills needed in healthcare III. Communication Skills for Effective Customer Service Verbal and non-verbal communication skills Active listening skills Empathy and compassion in communication IV. Managing Difficult Situations in Healthcare Customer Service The everyday difficult situation in healthcare customer service Strategies for de-escalating situations and managing emotions Role-playing exercises to practice handling difficult situations

    Healthcare Customer Service
    Training

    Empathy, Confidence, Connection

    Strengthen patient loyalty and your healthcare reputation by training staff to compassionately resolve complaints, defuse frustration and deliver exceptional experiences through our customized customer service workshops tailored to the complex realities of today’s healthcare environment.

    Healthcare Customer Service Training

    Auto dealership employees collaborating on customer service model. Automotive customer service training develops skills to resolve issues, exceed expectations, create customer delight, boost loyalty and referrals, and positively impact dealership revenue.

    Dealership Customer Service
    Training

    Mindset, Toolkit, Alignment

    Boost loyalty and profits by training staff to exceed expectations, solve problems creatively, and deliver exceptional service through every customer touchpoint with TrainSMART’s customized automotive customer experience workshops.

    Dealership Customer Service Training

    Government employees collaborating on public sector service models. Government customer service training develops skills to resolve constituent issues with professionalism and empathy despite complex policies, resource constraints, and stressed clients.

    Customer Service Training
    For Government

    Fluency, Accessibility, Resilience

    Empower government teams to creatively resolve complaints, address expectations, and provide accessible, inclusive services by adopting customer-centric mindsets through TrainSMART’s public sector-tailored customer experience training featuring roleplay simulations in government settings.

    Customer Service Training For Government