Achieve Customer Service Excellence with Targeted Training
Exceptional customer service creates loyal, vocal fans that fuel business growth. But without the right training, employees can’t consistently deliver the world-class experiences modern customers expect.
TrainSMART’s customized customer service excellence training workshops equip teams to transform satisfaction, retention, referrals, and revenue through personalized instruction in:
Embodying Customer-Centric Mindsets
Customer obsession must permeate every layer of an organization. We conduct company-wide training – beyond frontline staff – on principles like:
- Prioritizing customers above all else
- Crafting intuitive, frictionless customer journeys
- Fostering emotional connections during every interaction
Mastering Scenario-Based Skills
Even well-intentioned teams struggle without the tactics to handle real-world situations. We tailor interactive workshops to your products, services, and customer profiles to skill up staff on:
- Resolving complaints and overcoming objections
- Communicating effectively across personalities
- Employing active listening and problem-solving techniques
- Building trust and brand advocacy over time
Continuously Improving Experiences
The best teams don’t just react when issues emerge – they proactively gather feedback to continuously enhance and refine. Our training incorporates mechanisms to:
- Identify customer friction points
- Uncover successes and knowledge gaps
- Fine-tune training frameworks with real examples
When you invest in customer service excellence training from TrainSMART, expect measurable gains in:
- Customer satisfaction
- Repeat purchase rates
- Lifetime value
- Revenue per customer
Inquire today to discover how tailored workshops make customer service a competitive advantage!
Customer Service Excellence Training is available in the following formats:
- Conference Breakout Session Or Lunch Program
- Half-Day Training Workshop
- Full-Day Training Workshop
- Multi-Session Webinar
Anyone who wants customer service training to reinforce skills and train staff.
- Customer Service Representatives
- Technical and support personnel
- Field service representatives
- Account managers
- Credit and billing specialists
- Small business owners
Customer Service Essentials Workshop
Session Length: 30-minute pre-session 2 to 4 (90) minutes sessions
By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait times because of COVID or the requirement to talk to a computer before gaining access to a live customer service rep, consumers often greet customer service reps with a less than delightful attitude. In this session, we’ll focus on the customer service skills that you need to succeed in this ever-evolving consumer environment.
Ready to discuss your customer service excellence training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.
Customer Service Workshops
Customer Service Skills
Confidence, Competence, Connection
Equip your team to deliver exceptional service and transform dissatisfied clients into raving fans through TrainSMART’s immersive, tailored customer service skills workshops featuring real-world roleplays and coaching.
Confidence, Fluency, Connectivity
Equip teams to drive revenue and referrals by mastering customer-centric mindsets and scenario-based skills through TrainSMART’s targeted customer service excellence workshops tailored to embody your organization’s service philosophy.
Customer Service Training
For Call Centers
Mindshift, Toolkit, Empowerment
Transform customer issues into shining moments of service and build customer loyalty by training call center staff in the critical behaviors, mindsets, and tactics to resolve problems with flexibility, initiative, and respect through our immersive 3-day Call Center Customer Service workshop.
Healthcare Customer Service
Empathy, Confidence, Connection
Strengthen patient loyalty and your healthcare reputation by training staff to compassionately resolve complaints, defuse frustration and deliver exceptional experiences through our customized customer service workshops tailored to the complex realities of today’s healthcare environment.
Dealership Customer Service
Mindset, Toolkit, Alignment
Boost loyalty and profits by training staff to exceed expectations, solve problems creatively, and deliver exceptional service through every customer touchpoint with TrainSMART’s customized automotive customer experience workshops.
Customer Service Training
Fluency, Accessibility, Resilience
Empower government teams to creatively resolve complaints, address expectations, and provide accessible, inclusive services by adopting customer-centric mindsets through TrainSMART’s public sector-tailored customer experience training featuring roleplay simulations in government settings.