The High Cost of Poor Customer Service in Healthcare — And How to Fix It
It’s hard to find someone without a healthcare horror story. Share a frustrating experience at a doctor’s office, and chances…
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Learning & Development Blog
Posts Tagged: Healthcare
5 Must-Have Customer Service Skills for Healthcare Professionals
Whether your responsibility is to keystroke information into patient files or answer patient’s insurance questions, providing superior customer service is…
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The Power of Empathy in Healthcare Customer Service
It’s been said that a healthcare professional’s ability to demonstrate empathy is a key driver in patient satisfaction. Professional empathy…
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The Benefits of Investing in Customer Service Training for Healthcare
Now more than ever, healthcare organizations must invest in customer service training. In part because offering excellent customer service is…
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8 Tips for Effective Customer Service Training in Healthcare
Imagine walking into a health care clinic thinking you will be conducting your training in a conference room, only to…
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5 Common Customer Service Mistakes in Healthcare and How to Avoid Them
Healthcare organizations face various customer service issues that negatively impact patient satisfaction. Despite acknowledging the importance of patient satisfaction, the…
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