Communication is one of the most important elements of success in organizations. There are more methods of communication than ever before that have also created additional challenges to understanding and effectiveness.
This 5-day communication workshop will provide you with a communication toolkit that can be applied in a variety of situations.Once the toolkit is built, strategy discussions and practice situations will allow participants to improve skills.
Target Audience
Managers and employees, who want to improve their ability to communicate, persuade, manage conflict and build stronger relationships with co-workers, clients, and managers.
The Problem
Choosing the wrong method of communication
Placing the blame on others when communication goes wrong
Misinterpretation of messages cause conflict
Inability to effectively present ideas, data, and information
Lack of empathy
Poor presentation skills
Lack of Confidence
Ineffective Meetings
Our Solution
Build a toolkit of communication tools and techniques
Identify communication strengths and challenges
Develop a strategy for improvement
Practice communication skills in different situations
Create and practice persuasive presentations
Manage Meetings:In-person and virtual
5-Day Master Communicator Workshop Outline
Day 1: Foundations of Communication
Identify Communication Challenges
Participants share personal communication challenges
Discuss common workplace communication issues
Examine the impact of poor communication on productivity and relationships
Set personal goals for the workshop
Understanding the Communication Model
Explore the basic elements of communication (sender, message, channel, receiver, feedback, context)
Identify common barriers to effective communication
Discuss the importance of considering the receiver’s perspective
Practice applying the model to real-life scenarios
Day 2: Core Communication Skills
Basics of Communication
Visual, Vocal and Verbal techniques
Body language and its impact on communication
Voice modulation and tone
Word choice and language considerations
Practice exercises to improve all three aspects
The Art of Asking Questions
Different types of questions (open-ended, closed-ended, probing, etc.)
When and how to use each type of question
Practice formulating effective questions
Listening Skills
Active listening techniques
Barriers to effective listening
Exercises to improve listening comprehension and retention
Communication Styles: Using DiSC®
Introduction to the DiSC® model (Dominance, Influence, Steadiness, Conscientiousness)
Participants identify their own DiSC® style
Discuss the characteristics of each style in communication contexts
Practice adapting communication style to effectively interact with different styles
Day 3: Conflict Management and Presentation Skills
Managing Conflict
Understand the root causes of conflict
Techniques for managing emotions during conflicts
Strategies for focusing on desired outcomes
Negotiation and compromise skills
Role-playing exercises to practice conflict resolution
Presentation Skills
Develop a clear purpose statement for presentations
Techniques for creating engaging content
Building confidence in public speaking
Methods to capture and maintain audience attention
Persuasive speaking techniques
Strategies for achieving desired results from presentations
Practice mini-presentations with peer feedback
Day 4: Modern Communication Etiquette and Meeting Effectiveness
Email, Phone and Texting Etiquette
Best practices for professional email communication
Techniques for effective phone conversations and voicemail messages
Guidelines for appropriate use of text messaging in professional contexts
Practice crafting professional emails and leaving voicemail messages
Meeting Effectiveness
Creating and using an effective agenda
Roles and responsibilities of facilitators and participants
Techniques for defining clear meeting goals
Various facilitation techniques for different types of meetings
Strategies for managing challenging meeting situations
Practice facilitating mock meetings
Day 5: Integration and Application
Review key concepts from previous days
Advanced practice sessions combining multiple skills
Case studies analysis
Development of personal communication action plans
Final presentation incorporating all learned skills
Peer and instructor feedback
Closing reflections and commitment to ongoing improvement
Throughout the workshop, there will be regular opportunities for participants to practice and apply the skills they’re learning, with a focus on real-world scenarios relevant to their professional contexts.
Request A Quote For 5-Day Master Communicator Workshop
Customized Training Makes TrainSmart the Perfect Fit
Every entity is unique in size and scope. At TrainSmart, we work with you to design a custom-tailored soft skills training around the specific needs of your organization.
Our industry-leading training specialists have extensive knowledge and expertise -- delivering the highest quality training solutions to each individual client we serve. Our Professional Development catalog has over 100 training workshops we offer on-site to you employees, managers, leaders and executives.