Communication is one of the most important elements to success in organizations. There are more methods of communication than ever before that have also created additional challenges to understanding and effectiveness.This 5-day workshop will provide you with a communication toolkit that can be applied in a variety of situations.Once the toolkit is built, strategy discussions and practice situations will allow participants to improve skills.
Managers and employees, who want to improve their ability to communicate, persuade, manage conflict and build stronger relationships with co-workers, clients, and managers.
Choosing the wrong method of communication
Placing the blame on others when communication goes wrong
Misinterpretation of messages cause conflict
Inability to effective present ideas, data and information
Lack of empathy
Poor presentation skills
Lack of Confidence
Build a toolkit of communication tools and techniques
Identify communication strengths and challenges
Develop a strategy for improvement
Practice communication skills in different situations
Create and practice persuasive presentations
Manage Meetings:In person and virtual
Identify Communication Challenges
Understanding the Communication Model
Basics of Communication:Visual, Vocal and Verbal techniques, the Art of Asking Questions, Listening Skills
Communication Styles:Using DiSC® to understand different communication styles and how to adjust your style to fit the needs of others
Managing Conflict:understand the root causes of conflict, manage emotions, focus on the end result, negotiate compromise
Presentation Skills:develop a purpose statement, create content, show confidence, capture attention, use persuasiveness, and get results
Email, Phone and Texting Etiquette
Meeting Effectiveness:Using an agenda, facilitator and participant responsibilities, defining meeting goals, facilitation techniques, managing challenges
Customized Training Makes TrainSmart the Perfect Fit
Every entity is unique in size and scope. At TrainSmart, we work with you to design a custom-tailored soft skills training around the specific needs of your organization.
Our industry-leading training specialists have extensive knowledge and expertise -- delivering the highest quality training solutions to each individual client we serve. Our Professional Development catalog has over 100 training workshops we offer on-site to you employees, managers, leaders and executives.