Class Length: ½ day and Full Day sessions Prerequisites: None
Effective communication is the key to building professional and successful business relationships. This workshop is designed to build a foundation of skills to improve conversations and connection in the workplace.
Managers and employees who want to improve their ability to communicate, persuade, manage conflict and build stronger relationships with co-workers, clients, and managers.
Choosing the wrong method of communication
Placing the blame on others when communication goes wrong
Poor listening skills
Different communication styles
Inability to ask questions to get specific information
Lack of professionalism in the workplace
Build a toolkit of communication skills
Identify communication challenges and create strategies to manage those challenges
Define professional behaviors
Understand communication styles and how to adjust to meet the needs of others
Increase trust and build stronger relationships
Identify Communication Challenges
Understanding the Communication Model
Basics of Communication: Visual, Vocal and Verbal skills, the Art of Asking Questions, Listening Skills
Communication Styles: Using DiSC® to understand different communication styles and how to adjust your style to fit the needs of others
Email, Phone and Texting Etiquette
Managing Difficult Conversations: perceptions that cause miscommunication, managing emotions
Customized Training Makes TrainSmart the Perfect Fit
Every entity is unique in size and scope. At TrainSmart, we work with you to design a custom-tailored soft skills training around the specific needs of your organization.
Our industry-leading training specialists have extensive knowledge and expertise -- delivering the highest quality training solutions to each individual client we serve. Our Professional Development catalog has over 100 training workshops we offer on-site to you employees, managers, leaders and executives.