Course Length: 1⁄2 Day Prerequisites: None Delivery Methods: Face-to-Face Classroom Training, Live Virtual Instructor-led Classroom Training
TrainSMART’s Communication: A Foundation For Success is designed to help participants improve communication skills, and professionalism, and increase confidence in a variety of business situations.
This half-day workshop will be highly interactive using facilitated discussion, demonstration, activities, and practice opportunities to improve skills.
The Problem
Employees not communicating effectively with each other
Inadequate focus on cross-function communication
Difficulty fully listening to one another
Challenges with matching body language and tone to words spoken
The TrainSMART Solution
Participants will learn to:
Define professionalism
Identify communication challenges
Create more positive first impressions
Understand their own communication style and the impact it may have on others
Understand how others communicate and process information
Develop stronger business relationships
Improve confidence
Develop strategies for challenging situations
Course Outline
** With or without EverythingDiSC® assessment **
Module 1: Communication
Defining Professionalism
Communication Model
Module 2: Communication Styles
Understanding DiSC®
Reading Others
Communicating with DiSC®
Module 3: Communication Skills
“V3” Communication
Power of Asking Effective Questions
Listening Skills
Module 4: Difficult Conversations
Emotions
Triggers
Respond vs. React
Managing Others
Target Audience
All employees and staff
Delivery Methods
Face-to-Face Classroom Training
Live Virtual Instructor-led Classroom Training
Need On-Site Communication Training?
Ready to discuss your on-site communication skills training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.
Contact Us To Improve Your Team Communication At Work
Interested In Developing Your Team Skills In Other Areas?
Customized Training Makes TrainSmart the Perfect Fit
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging.
We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes.