Do you know how to deal with difficult people at work?
Every organization has them – those difficult people who negatively impact morale, productivity, teamwork, and their own career!
Difficult people are typically working from the negative side of their personality rather then from a conscious desire to be difficult. They may not realize the impact they are having on others.
The question is: how do we effectively manage the negativity and challenges that difficult people intentionally or unintentionally create?
Stop avoiding or being afraid of these individuals and utilize tools to increase understanding, communication and management of difficult people and situations.
Certain people negatively impact others causing lost productivity
Employees may not do their own work correctly
Disruptions to business processes and communication strategies
Losing revenue and, sometimes, losing customers
Bottle-necks and delays
The TrainSMART Solution
Learn how to distinguish when it is useless to argue with the difficult person
Learn how to maintain their own sense of self-confidence
Learn how to avoid verbal abuse
Learn how to select the correct course of action
Learn how to identify coping strategies
The Motivational Cycle
Patterns of Difficult Behaviors
Providing Useful Feedback
Preparing to Communicate
Communication Skill Practice
Anyone that wants to understand techniques to manage and work with difficult people in the workplace
Training Delivery Options
Dealing with Difficult People is available in the following formats:
Conference Breakout Session
Lunch & Learn Program
Half-Day Training Workshop
Full Day Training Workshop
Need On-Site Training?
Ready to discuss you on-site training options for how to deal with difficult people at work? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.