Retail Training Solutions

Welcome to TrainSmart, a trusted retail training company with over 25 years of experience. We have the knowledge and expertise to help retail organizations succeed. We understand that a successful retail operation requires seamless coordination between the corporate office and retail facilities and a commitment to excellence in processes, technology, and communication.

At TrainSmart, we have worked with various retail businesses to help them achieve their goals. Our ability to conduct a thorough needs assessment, combined with our innovative and creative approach to training, has enabled us to provide a wide range of services to our clients. We have a solution for every need, from technology training to customized presentation skills workshops.

We are proud to have developed a comprehensive retail customer service training program to improve the customer experience and drive business results. Our instructional design expertise has allowed us to create engaging and effective learning experiences that are informative and enjoyable for participants.

We also understand that managing a retail organization can be challenging, especially for new managers. That’s why we have developed a coaching-based program specifically for this purpose. Our program provides new managers with the tools and resources they need to successfully lead their teams and meet business objectives.

In addition, we have also provided training needs assessments for IT departments, helping organizations identify areas where technical training is needed. Our customer service train-the-trainer program is designed to help organizations build an in-house training capability, allowing them to keep their customer service skills up-to-date and relevant.

Finally, our group presentation skills workshops are a great way to improve your team’s presentation skills. Whether you need to give presentations to clients, colleagues, or internal stakeholders, our workshops will give you the skills and confidence you need to deliver effective presentations.

In conclusion, if you are looking for a training and development partner for your retail organization, look no further than TrainSmart. With over 25 years of experience, we have the knowledge and expertise to help you succeed. Contact us today to learn more about how we can help you achieve your training and development goals.

Frequently Asked Questions: Retail Training & Development Solutions

Why is employee training important in the retail industry?

Retail training improves customer service, increases sales, boosts employee confidence, and ensures consistency across locations. It helps staff adapt to new technologies, processes, and customer expectations.

What types of training does TrainSMART offer for retail companies?

We offer training in customer service, technology, communication, retail management, presentation skills, onboarding, and Train-the-Trainer programs—tailored to retail environments and teams.

Can TrainSMART create custom training for our retail team?

Yes. We conduct training needs assessments and develop tailored programs that reflect your brand, customer journey, internal systems, and team goals. This includes in-store and corporate training solutions.

Do you offer customer service training for retail employees?

Absolutely. Our retail customer service training focuses on communication, conflict resolution, sales support, emotional intelligence, and creating a memorable customer experience that drives loyalty and revenue.

How does TrainSMART support new retail managers?

We offer coaching-based leadership training for new and emerging retail managers. This includes tools for delegation, team motivation, communication, and performance management in a retail context.

Is TrainSMART’s training available in both in-person and virtual formats?

Yes. We provide flexible delivery options including in-person workshops, virtual instructor-led training (vILT), blended learning, and on-demand eLearning modules to meet your operational needs.

Do you provide technical or IT training for retail departments?

Yes. We help retail IT teams identify gaps through needs assessments and deliver technical training to support system rollouts, POS upgrades, and digital transformation initiatives.

Can we train our internal trainers with your help?

Yes. Our retail Train-the-Trainer program helps you build internal training capacity, standardize delivery across stores, and reduce dependence on external training vendors.

Do you offer presentation skills workshops for retail teams?

We do. Our group presentation skills training enhances communication for retail professionals presenting to executives, team members, or external partners—with a focus on clarity, confidence, and persuasion.

How can we get started with TrainSMART’s retail training programs?

Contact us or click “Request Information” to schedule a consultation. We’ll evaluate your goals and create a custom training plan that delivers measurable results for your retail organization.

 

Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.