Transform Your Customer Service Team with TrainSMART
Exceptional customer service is crucial for business success. But poor training leaves staff ill-equipped to handle today’s diverse customers and complex scenarios. This weakens your competitive advantage, damages retention and referrals, and directly impacts your bottom line.
Don’t let insufficient training undermine your customer experience. Partner with Los Angeles-based customer service training company, TrainSMART to empower your team with the strategic mindset, practical skills, and confidence to deliver memorable service.
For over 30 years, TrainSMART has enabled companies to radically improve customer satisfaction and loyalty through interactive workshops tailored to your needs. Your representatives will master the techniques to “WOW” every customer and turn them into advocates for your brand.
Benefits Your Team Will Gain
- Recognize the immense impact great service has on revenue, referrals, and retention
- Master communication skills like active listening, vocal tone, and explaining clearly
- Adjust the approach to connect better with each customer’s needs
- Develop warm and professional phone, email, and in-person etiquette
- Constructively solve problems to transform unhappy customers into fans
- Manage stressful situations smoothly and empathetically
- Create memorable “WOW” moments that exceed expectations
- Cultivate a customer-focused mindset that views every interaction as valuable
- Establish trust and negotiation tactics to strengthen relationships
- And much more!
Key Topics Covered
- How customer service drives your competitive advantage
- Steps for delivering consistent and outstanding experiences
- Adapting your communication style to various customers
- Responding smoothly to difficult customer behaviors
- Fostering a positive service culture across your organization
- Building loyalty through unforgettable service
Don’t lose sales from unsatisfied customers. Invest in your staff with our transformative training programs. In just one day, your team can gain the skills to take your customer service to the next level.
Customer Service Skills Course Outline
- Customer Service Impact: repeat, referral, and retention
- Communication Skills: verbal, visual, vocal communication, listening skills, asking questions, giving instructions
- Communication Styles: adjusting communication to fit the style of the customer
- Communication Etiquette: strategies to engage the customer, ways to say thank you, go beyond being polite and exciting!
- Developing and delivering a positive, service attitude
- Email and Phone Etiquette
- Basic problem-solving skills
- Strategies to manage challenging customers and emotions
- Creating the WOW: Moving from satisfying customer expectations to exceeding customer expectations
- Creating a customer-focused culture: every interaction is an opportunity!
- Role Play: Practicing the skills
Meet Del Black
Del Black is TrainSMART’s Los Angeles Learning & Development Consultant who has over 30 years of experience in training, coaching, and consulting both inside major corporations and as an external consultant. She works in aerospace, hi-tech, engineering, construction, manufacturing, city government, academic, and nonprofit environments. Her focus is on working collaboratively to provide performance solutions for individuals, work teams, and organizations that increase effectiveness and show measurable results.
Training & Facilitation Specialties
- Leadership Skills Training
- Supervisory Skills
- Presentation Skills Training in Los Angeles, CA
- Time Management
- Team Effectiveness
- Facilitator Train the Trainer
- Customer Service Training in Los Angeles, CA
- Communication Skills Training in Los Angeles, CA
- Interpersonal Skills
- Emotional Intelligence
- DiSC® Workshops
- Team Coaching
- Strategic Planning Workshops
- Process Improvement
- Executive Coaching for Universities
- Talent Development for Universities
Contact TrainSMART now to learn more and request a personalized proposal. The time is now to WOW every customer, boost referrals and maximize retention. Let us make your service unmatched.