Conflict is often feared and sometimes avoided because many people do not know how to manage the conflict to generate positive results.
Prevent conflict from becoming a crisis by learning to understand your own reactions to conflict, how communicate through conflict, and minimize conflict situations.
Your company needs conflict management training if:
Stress and frustration are caused by unresolved conflict
Misunderstandings are due to unclear communication
Different communication dynamics prevent teams and individuals from working together
The time it takes to resolve conflict can derail deadlines and projects
There are emotional reactions to conflict situations
Meetings never reach a conclusion
Our Solution To Team/Company Conflict Management
Learn how to define the benefits of productive conflict
Learn how to identify and minimize the root cause of conflicts
Learn how to understand how different communication styles react to conflict
Learn how to challenge your own attitudes and reactions to conflict
Learn how to develop strategies to work conflict situations
Learn how to improve communication and compromise
Conflict Management Course Outline
Benefits: Good and bad conflict, conflict or disagreement?, the benefits to good conflict
Types of Conflict: relationship, information, interests, organization, beliefs
Conflict Causes: methods to identify the root cause of conflict situations
Communication is the Key: DiSC® communication styles, understand how different styles react to conflict
Self-Destructive Behaviors and Attitudes: challenge your thought process and reactions to conflict
Responding to the Negativity and Emotions of Others
Minimizing Conflict Situations: when to avoid conflict, when to work through it
Conflict Resolution Strategies
Facilitating: working through team conflict
Situations and Strategies: Small group activity to apply concepts to individual or team conflict situations
Conflict Management Training is available in the following formats:
Half-Day Training Workshop
Full Day Training Workshop
Teams and individuals who need additional skills to work through conflict situations
Managers who need to coach and mediate conflict with employees
Executive teams who need to reach consensus
Need On-Site Training?
Ready to discuss your conflict management training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.