TrainSMART’s custom-tailored, one-day conversation skills workshop examines how leaders coach, communicate, praise, and model crucial conversational behaviors.
The purpose of TrainSMART’s conversation skills training is to provide you with techniques to enhance effective communication skills and increase your results during critical conversations.
Improve tact and confidence by planning and rehearsing the conversation (which will be practiced using specific strategies) that can create mutual respect and understanding and open channels of communication.
ConversationSMART© addresses critical conversations; those that involve emotions and/or high risks. Planning and rehearsing the conversation will provide you with positive results.
The Problem
There are diversity and authority issues that prevent effective conversations
Meeting discussions are not productive
Management direction and coaching is ineffective
Teamwork and innovation is stalled
Poor performance and quality because real issues are not addressed effectively
Our Solution
Acknowledge the attitudes and skills necessary to conduct conversations
Be a good listener and how it will improve your overall communication with others
Apply active listening skills and understand what affects listening
Master emotions that destroy dialogue
Use key listening skills to encourage others to share issues they are fearful of bringing up
Avoid getting mired in others’ strong emotions and learn how to attain the meaning behind their emotions
Disagree with others without making them become silent or defensive
Recognize the root cause of our negative emotions
Influence our emotions
Conversation Skills Training Outline
Fundamentals of Business Conversations
Controlling Emotional Intelligence and Avoiding Being Defensive
The Conversation Smart© Model
Perform the “smart” flow in critical conversation: issue, mutual purpose, accountability, resolution, action plan, and recording
Target Audience
TrainSMART’s Conversation Skills Face-to-Face Training is for supervisors, team leaders, and all levels of management that want to conduct challenging conversations with tact and confidence
Delivery Options
TrainSMART’s Conversation Skills Training is available in the following formats: Conference Breakout Session, Lunch & Lean Program, Half-Day Face-to-Face Training Workshop, Full Day Face-to-Face Training Workshop, Multi-Session Webinar.
TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).
We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.
Interested In A Live Virtual Instructor-Led
Conversation Skills Workshop?
Session Length Options: 90 minutes, 3 hours
During this session, participants will be actively engaged in an array of virtual techniques to ensure the retention of concepts for how to have courageous conversations in the workplace.
Virtual Conversation Skills Training
Need On-Site Training?
Ready to discuss your team’s conversation skills training needs? Schedule a 15-minute call, so we can learn more about you and your audience to determine if we are a good fit. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.
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