Conversation Skills Training For The Workplace (Live In-Person & Live Virtual Instructor-led Training)

Workshop Length: 1 Day

TrainSMART’s custom-tailored, one-day conversation skills training workshop examines how leaders coach, communicate, praise, and model crucial conversational behaviors. The purpose of TrainSMART’s conversation skills training is to provide you with techniques to enhance effective communication skills and increase your results during critical conversations.

Improve tact and confidence by planning and rehearsing the conversation (which will be practiced using specific strategies) that can create mutual respect and understanding and open channels of communication.

ConversationSMART© addresses critical conversation; those that involve emotions and/or high risks. Planning and rehearsing the conversation will provide you with positive results.

The Problem

There are diversity and authority issues which prevent effective conversations
Meeting discussions are not productive
Management direction and coaching is ineffective
Teamwork and innovation is stalled
Poor performance and quality because real issues are not addressed effectively

Our Solution

Acknowledge the attitudes and skills necessary to conduct conversations
Be a good listener and how it will improve your overall communication with others
Apply active listening skills and understand what affects listening
Master emotions that destroy dialogue
Use key listening skills to encourage others to share issues they are fearful of bringing up
Avoid getting mired in others’ strong emotions and learn how to attain the meaning behind their emotions
Disagree with others without making them become silent or defensive
Recognize the root cause of our negative emotions
Influence our emotions

Conversation Skills Training Outline

Fundamentals of Business Conversations
Controlling Emotional Intelligence and Avoiding Being Defensive

The Conversation Smart© Model
Perform the “smart” flow in critical conversation: issue, mutual purpose, accountability, resolution, action plan, and recording

Target Audience

TrainSMART’s Conversation Skills Face-to-Face Training is for supervisors, team leaders, and all levels of management that want to conduct challenging conversations with tact and confidence

Delivery Options

TrainSMART’s Conversation Skills Training is available in the following formats: Conference Breakout Session, Lunch & Lean Program, Half-Day Face-to-Face Training Workshop, Full Day Face-to-Face Training Workshop, Multi-Session Webinar.

On-Site Pricing Options

Number of Participants	Half-Day Training	Full-Day Training	One-and-Half Day Training	Two-Day Training	Virtual Classroom Training
Up to 6 Participants	$2800	$3800	$7000	$7900	Call For Pricing
Up to 12 Participants	$3200	$4200	$7500	$8400	Call For Pricing
Up to 18 Participants	$3600	$4400	$8000	$8900	Call For Pricing
Up to 24 Participants	$4000	$5000	$8500	$9400	Call For Pricing
Up to 30 Participants	$4400	$5400	$9500	$10400	Call For Pricing
Up to 36 Participants	$4800	$5800	$10000	$10900	Call For Pricing
Over 36+ Participants	Call For Pricing	Call For Pricing	Call For Pricing	Call For Pricing	Call For Pricing

Need On-Site Training?

Ready to discuss your team’s conversation skills training needs? Schedule a 15-minute call, so we can learn more about you and your audience to determine if we are a good fit. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.

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