Our one day conversation skills training workshop examines how leaders coach, communicate, praise, and model crucial conversational behaviors. The purpose of TrainSMART’s conversation skills training is to provide you with techniques to enhance your communication skills and increase your results during critical conversations.
Improve tact and confidence by planning and rehearsing the conversation (which will be practiced using specific strategies) that can create mutual respect and understanding and open channels of communication.
Perform the “smart” flow in critical conversation: issue, mutual purpose, accountability, resolution, action plan, and recording
Supervisors, team leaders, and all levels of management that want to conduct challenging conversations with tact and confidence
ConversationSMART is available in the following formats: Conference Breakout Session or Lunch Program, Half-Day Training Workshop, Full Day Training Workshop, Multi-Session Webinar.
Need On-Site Training?
Ready to discuss your teams conversation skills training needs? Schedule a 15-minute call, so we can learn more about you and your audience to determine if we are a good fit. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Request On-Site Training For Conversation Skills In The Workplace
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.