Why Training Matters in the Energy & Utilities Sector

The energy and utilities industry is undergoing rapid evolution. Technological advances, stricter regulations, and increasing customer expectations require a highly skilled and adaptable workforce.

That’s why training isn’t just a nice-to-have—it’s essential.

At TrainSMART, we design custom training programs that help gas, electric, water, and renewable energy organizations:

  • Improve customer satisfaction and call center performance
  • Increase technician readiness and field safety
  • Strengthen leadership at every level
  • Boost employee retention and engagement

Training Programs Tailored to Your Utility Workforce

Our learning solutions are tailored to meet the specific needs of energy companies—whether you’re a regional gas utility, a national electric provider, or a renewable energy startup.

We offer training in:

  • Customer Service Excellence
  • Field Technician Communication & Soft Skills
  • Call Center Skills & Microsoft Office Proficiency
  • Team Building & Supervisory Development
  • Leadership Workshops (Onsite or Virtual)
  • Instructional Design & Custom Content Development

Who We Train

We develop targeted training for every role in the utility sector, including:

  • Field Technicians & Maintenance Crews
  • Call Center Representatives & Customer Support Teams
  • Crew Leaders, Supervisors & Managers
  • Administrative Staff & Office Personnel
  • Executive Teams Leading Change or Expansion

Our Experience in the Energy & Utility Space

TrainSMART has partnered with energy companies across North America to design and deliver results-driven training.

Real Projects We’ve Delivered:

  • Conducted training needs analysis for a regional gas association’s technicians and call center
  • Developed customized Microsoft Office training for an entire utility company
  • Designed and delivered communication and leadership workshops for oilfield services and import/export companies
  • Led team-building programs post-merger to align cross-functional teams
  • Created instructional materials and job aids for utility onboarding

How We Deliver Training

We offer flexible formats to accommodate distributed teams and frontline schedules:

  • Virtual Instructor-Led Training (vILT)
  • In-Person Workshops
  • Blended & Hybrid Learning Models
  • Job Aids, eLearning, and Coaching Follow-Ups

Whether you’re scheduling training across multiple service areas or running on tight shifts, we ensure delivery fits your reality.

Frequently Asked Questions: Energy & Utilities Training Solutions

Why is training important in the energy and utilities industry?

Training ensures employees are equipped to deliver reliable service, maintain safety, adapt to regulations, and provide exceptional customer support in an industry that is highly technical and rapidly evolving.

What types of training does TrainSMART offer for energy and utility companies?

We provide customized training in customer service, communication, leadership, technical skills, Microsoft Office, call center support, and technician onboarding—all tailored to the unique demands of energy and utilities teams.

Can you develop custom training content for our technicians and call center staff?

Yes. We specialize in instructional design and have created targeted training plans for utility technicians and call center agents. This includes custom materials, reference guides, and blended delivery methods.

Do you offer customer service training for utility employees?

Absolutely. Our programs focus on customer satisfaction, problem resolution, emotional intelligence, and service communication—empowering frontline teams to build trust and reduce escalations.

How does TrainSMART support leadership development in energy companies?

We offer onsite and virtual leadership workshops for supervisors, crew leaders, and managers. Topics include team communication, conflict resolution, decision-making, and leading through change.

Is training available in both virtual and in-person formats?

Yes. TrainSMART delivers flexible programs via in-person workshops, virtual instructor-led sessions (vILT), and hybrid learning to meet workforce scheduling and access needs.

What makes TrainSMART a good training partner for energy organizations?

Our industry-specific experience, proven success with gas and oil clients, and ability to design engaging training with real-world applications make us a trusted partner for operational excellence.

Do you offer soft skills training for field technicians?

Yes. We help field personnel improve interpersonal communication, customer interaction, emotional intelligence, and teamwork—vital for safe and effective service delivery.

How do you measure the effectiveness of your training programs?

We use pre- and post-assessments, feedback surveys, and business impact reviews to ensure training meets objectives and produces measurable improvements in performance and service quality.

How can we get started with TrainSMART’s training for the energy and utilities sector?

Click “Request Information” or contact us to schedule a discovery call. We’ll assess your training needs and develop a customized plan to empower your workforce and enhance outcomes.

TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).

We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.

 

Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.