Training & Development Solutions For Energy & Utilities Companies

The ability to efficiently deliver utility services such as gas, electric and water and interact effectively with customers require constant focus on improving processes and communication skills.

TrainSmart has worked with utility and energy companies to manage usability and documentation teams for an enhanced customer management software program, developed and delivered customer service training and communication skills training, and created web-based training for improved product knowledge.

Key training and development initiatives TrainSmart has delivered to the Energy & Utilities Industries

Instructional Design Support

• Conducted a training needs assessment to establish a strategic training plan for the clients call center and technicians
• Designed training programs for technicians and call center representatives for a regional gas association
• Assessed, designed and developed user reference materials

Professional Development Training

• Development and delivery of communication skills training
• Development and delivery of supervisory training for crew leaders
• Developed and delivered a team building program designed to address the merger of two additional import/export companies

Techical Training

• Developed and delivered customized Microsoft Office training for entire company

You’re Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.