“Customer satisfaction is worthless. Customer loyalty is priceless.” -Jeffrey Gitomer

Your customers have choices about where to buy products or services. Do you make it easy for your customers to do business with you? Do your managers lead by example? Do your employees understand the value of loyal customers? Are you meeting and exceeding customer expectations? If you answered no to any of these questions, TrainSmart’s customer service workshops can help you make the necessary changes to create a culture of customer loyalty.

What do customers expect? Your organization needs to go beyond being polite and focus on delighting the customer. That means serving the customer with care and confidence, solving problems and not make excuses, listening to their needs and fulfilling them, being knowledgeable and communicating effectively, and having processes in place that support the efforts of your front line customer service personnel.

TrainSmart’s Customer Service Training Programs for internal and customer support team will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations. We tailor activities to fit your specific organizational needs. All of our programs include the opportunity to improve and strengthen communication skills, telephone and greeting skills, listening, asking questions, problem solving abilities, and managing difficult customers.

Are you ready for a culture change to improve customer loyalty? Call us today!

Do your customer service representatives excel at the top 10 customer service skills? If not, you need TrainSmart!

  • Telephone skills
  • Problem Solving
  • Listening
  • Empathy
  • Visual, Vocal and Verbal Communication
  • Conflict Management
  • Flexibility and Patience
  • Persuasiveness
  • Relationship Building
  • Strategic Thinking

Email us today  or call 800-807-8030 to find out how we can assist you in attaining organizational goals with creative, customized customer service solutions! We will tailor training to include client-specific activities and discussions that will immediately help improve skills.

 

Improve Staff Customer Service Skills Training

Customer complaints are increasing, small issues are needlessly becoming big problems and your employees do not understand the impact of exceptional customer service on the bottom line.

This dynamic, hands-on and practical workshop will help your organization impact the bottom line and delight customers with improved customer service skills.

Customer Service Excellence Training Course

Are you losing customers to your competition?

Do your employees focus on customer needs and expectations?

Create a culture of customer service in your organization using a four step approach to quality customer service. When the customer is the number one focus in your organization, it will result in repeat and referral business.

Customer Service Training For Automotive Industry

CSI scores are declining, customers are purchasing vehicles but going elsewhere for service, departments are working as silos and not assisting one another to service the customer and employees are jumping to discounting services rather than selling value.

TrainSmart can provide customer service training that focuses on the unique needs of a dealership organization.

It’s Not My Fault, But It Is My Problem

Do your employees “pass the buck” with customer issues?

Pointing fingers or hoping someone else will solve the problem creates frustration for the customer and for employees who truly want to take care of customer challenges.

This workshop will focus on the critical success factors to create a team environment where everyone is focused on taking care of the customer.

Developed Call Center Training Program For Flooring Company

Looking to develop new orientation training material for new hires at our Client’s customer service call center, They looked to TrainSmart to create a customer service training program that would efficiently train new hires, as well as impart knowledge of the customer service philosophy and phone etiquette/ training.

Customer Service & Leadership Training For Chemicals Manufacturer

The client wanted to develop a client-facing team of consultants that had superior technical knowledge and would be capable of leading development of highly sophisticated customer specific solutions. The client selected a team of 15 research scientists each with multiple PhDs within their discipline.