“Customer satisfaction is worthless. Customer loyalty is priceless.” -Jeffrey Gitomer
Your customers have choices about where to buy products or services. Do you make it easy for your customers to do business with you? Do your managers lead by example? Do your employees understand the value of loyal customers? Are you meeting and exceeding customer expectations? If you answered no to any of these questions, TrainSmart’s customer service workshops can help you make the necessary changes to create a culture of customer loyalty.
What do customers expect? Your organization needs to go beyond being polite and focus on delighting the customer. That means serving the customer with care and confidence, solving problems and not make excuses, listening to their needs and fulfilling them, being knowledgeable and communicating effectively, and having processes in place that support the efforts of your front line customer service personnel.
TrainSmart’s Customer Service Training Programs for internal and customer support team will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations. We tailor activities to fit your specific organizational needs. All of our programs include the opportunity to improve and strengthen communication skills, telephone and greeting skills, listening, asking questions, problem solving abilities, and managing difficult customers.
Are you ready for a culture change to improve customer loyalty? Call us today!
Do your customer service representatives excel at the top 10 customer service skills? If not, you need TrainSmart!
- Telephone skills
- Problem Solving
- Visual, Vocal and Verbal Communication
- Conflict Management
- Flexibility and Patience
- Relationship Building
- Strategic Thinking
Email us today or call 800-807-8030 to find out how we can assist you in attaining organizational goals with creative, customized customer service solutions! We will tailor training to include client-specific activities and discussions that will immediately help improve skills.