Build a training program that reflects how your organization works and what your employees need to do.

Growing teams, changing processes, and inconsistent training can leave employees with different expectations and uneven preparation. TrainSMART helps organizations bring structure to employee development through custom training programs built around their people, responsibilities, and business priorities.

We work with your leaders and subject matter experts to identify training needs, organize the curriculum, develop learning materials, prepare facilitators, and plan implementation. Whether you are creating a new program or improving an existing one, we help connect the pieces into a practical learning experience.

As a women-owned business with more than 30 years of experience, TrainSMART brings instructional design, facilitation, and training consulting expertise to your program development initiative.

Schedule a Training Program Development Consultation or call 800-807-8030.

Turn Disconnected Training Into a Structured Program

Your organization may already have presentations, procedures, videos, and experienced employees who know the work. The challenge is turning those resources into training that employees can follow, trainers can deliver consistently, and managers can reinforce.

TrainSMART can help when:

• Onboarding varies by manager, department, or location.
• Important knowledge sits with a small number of experienced employees.
• Your existing training materials are outdated or difficult to use.
• Managers need a development pathway with opportunities to practice and apply new skills.
• A new product, system, or process requires coordinated employee training.
• Your internal experts need materials and preparation to train others.
• Your learning and development team needs additional design and development support.

What Is Training Program Development?

Training program development is the process of defining what employees need to learn, organizing that learning into a curriculum, creating the supporting materials, and planning how the program will be delivered and evaluated.

A program may combine workshops, self-paced learning, workplace assignments, coaching, job aids, and assessments. Each component should support a clear purpose and help employees apply what they learn to their responsibilities.

Our instructional design services support the development of individual learning experiences. Program development brings those experiences together with the curriculum, trainer preparation, reinforcement, and implementation planning needed for a broader initiative.

Custom Training Programs We Help Develop

Employee Onboarding Programs

Create an organized introduction to your company, roles, processes, and performance expectations. We help you review existing onboarding, identify gaps, and develop learning pathways and resources that support consistent preparation across teams and locations.

Leadership and Management Development Programs

Build a development pathway for new managers, frontline supervisors, or experienced leaders. Programs can connect communication, coaching, delegation, performance management, and conflict resolution with workplace practice and manager reinforcement.

Internal Trainer and Subject Matter Expert Development

Prepare employees to share their expertise through a structured internal training model. Our custom Train-the-Trainer program development can combine facilitator preparation, company-specific materials, delivery practice, feedback, and assessment.

Customer Service and Communication Programs

Establish shared expectations for customer interactions and workplace communication. We build learning around your service environment, common challenges, escalation procedures, and the conversations employees need to handle effectively.

Product, Process, and Technical Training

Work with your subject matter experts to turn complex information into organized instruction, realistic practice, and useful reference materials. Programs can support product launches, process changes, software adoption, and role-specific knowledge transfer.

Manufacturing Workforce Training Programs

Connect supervisor development, internal trainer preparation, onboarding, and communication training to the needs of your operation. Explore our manufacturing training solutions for additional ways we support manufacturing teams.

What Your Training Program Can Include

We define deliverables around your objectives, existing resources, audience, and delivery environment. Depending on the engagement, your program may include:

• Needs assessment: Stakeholder interviews, existing-material reviews, and identification of learning and performance gaps.
• Program roadmap: Priorities, development phases, responsibilities, and an implementation sequence.
• Curriculum framework: Learning objectives, course outlines, role-specific pathways, and recommended delivery formats.
• Training materials: Facilitator guides, participant workbooks, presentations, digital learning, and supporting resources.
• Practice and reinforcement: Scenarios, activities, workplace assignments, job aids, and manager discussion guides.
• Trainer preparation: Facilitation guidance, teach-backs, coaching, and structured feedback.
• Assessment and evaluation tools: Knowledge checks, skills demonstrations, observation checklists, and participant feedback.
• Implementation support: Pilot delivery, revisions, rollout planning, and handoff guidance.

How We Develop Your Training Program

1. Define the Business Need

We begin with the issue your organization wants to address. Who needs training? What should employees be able to do? What is happening today, and what would successful performance look like? We also consider whether processes, tools, or expectations need attention alongside training.

2. Review Your Current Resources

We work with your stakeholders and subject matter experts to understand existing content, employee needs, and operational requirements. This helps identify what can be reused, what needs revision, and what must be developed.

3. Design the Curriculum and Learning Path

We organize the program into a logical sequence and recommend appropriate learning formats. The design accounts for employee schedules, delivery locations, technology, trainer availability, and opportunities to practice.

4. Develop Materials and Activities

We create the agreed learning materials and build in examples, terminology, scenarios, and activities that reflect your organization. Stakeholder reviews help confirm content accuracy and alignment before implementation.

5. Pilot, Refine, and Prepare Trainers

When included in the project scope, a pilot provides an opportunity to test the learning experience and make revisions. We can also prepare internal facilitators through practice, coaching, and feedback.

6. Support Rollout and Evaluation

We help establish how the program will be introduced, reinforced, and evaluated. Depending on your goals, measures may include demonstrated skills, trainer readiness, completion, manager observations, or relevant operational indicators.

Customer Stories: Program Development in Practice

Creating an Onboarding Improvement Roadmap for a Growing Staffing Firm

A staffing organization growing through acquisitions wanted a more unified onboarding approach. TrainSMART interviewed 12 employees involved in onboarding and reviewed more than 30 documents, videos, and eLearning modules. We evaluated the existing approach against a best-practice framework and delivered recommendations with a step-by-step implementation plan.

Read the employee onboarding program development story.

Building Internal Training Capability Across Multiple Locations

A transportation and logistics organization needed local trainers and subject matter experts to deliver onboarding consistently. TrainSMART developed a custom three-day facilitation program supported by facilitator and participant guides, slides, job aids, checklists, and practical assessments. Participants practiced with their own onboarding content to prepare for internal delivery.

Read how TrainSMART supported a scalable internal training model.

Supporting Sales Readiness for a Life Sciences Product Launch

A life sciences organization needed to prepare a growing sales force for a new medical product. TrainSMART worked with marketing and product leaders to translate specialized information into custom eLearning. The engagement combined instructional design support, digital learning development, and pilot development to support launch preparation.

Read the sales readiness and product launch training story.

A Development Partner for Your Internal Team

You bring knowledge of your organization, employees, and work. TrainSMART brings experience organizing that knowledge into learning that people can use.

We can collaborate with an established learning and development department or help business leaders who need outside support to structure an initiative. Your team stays involved in decisions about content, priorities, and implementation, with responsibilities and review points established as part of the project.

We can also plan for internal delivery and maintenance, including facilitator preparation and a clearly defined handoff of the agreed materials.

Frequently Asked Questions About Training Program Development

Can you improve an existing training program?

Yes. We can review your current curriculum and materials, identify gaps, and recommend improvements. The project may involve reorganizing content, updating selected components, adding practice activities, or building a more consistent delivery approach.

Can we use our existing presentations, procedures, and videos?

Yes. Existing resources can provide a valuable starting point. We review them for relevance, accuracy, and instructional usefulness, then determine with your team what to retain, revise, or replace.

Can the program combine live training and digital learning?

Yes. A program can combine instructor-led workshops, virtual sessions, self-paced learning, job aids, and workplace activities. We recommend the mix based on the skills being taught and the needs of your employees.

Can you prepare our employees to deliver the program?

Yes. Internal trainer preparation can be included in the engagement. Support may include facilitator guides, delivery practice, teach-backs, coaching, and assessment tools.

How long does custom training program development take?

Timing depends on the size of the program, the condition of existing content, development formats, subject matter expert availability, and review requirements. We establish a schedule after reviewing the scope and can discuss a phased approach when some components are needed sooner.

How much does training program development cost?

Pricing depends on the assessment, design, development, delivery, and implementation support required. After an initial discussion, we can define the deliverables and prepare a proposal aligned with your priorities.

Let’s Build Your Training Program

Tell us who you need to train, what employees need to do differently, and what resources you already have. We will help you identify a practical starting point and discuss the support needed to move your program forward.

Schedule Your Training Program Development Consultation

Call 800-807-8030 or email inquiries@trainsmartinc.com.