5 Must-Have Customer Service Skills for Healthcare Professionals
Whether your responsibility is to keystroke information into patient files or answer patient’s insurance questions, providing superior customer service is…
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Learning & Development Blog
Posts By: Elana Centor
Phone Phobia among Gen Z: How to Overcome the Fear of Using Mobile Devices
How to manage NOMOPHOBIA (no mobile phone phobia) in the workplace The term “nomophobia” was coined in 2008 by the…
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The Power of Storytelling When Delivering Training Workshops
“Once upon a time.” Hearing those four words is a powerful signal for children everywhere that good things are about…
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The Impact of Poor Customer Service in Healthcare: Why Training Matters
It’s hard to find someone who doesn’t have a nightmare healthcare story. In fact, when people get together and start…
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Why Having Empathy is Important in Healthcare
It’s been said that a healthcare professional’s ability to demonstrate empathy is a key driver in patient satisfaction. Professional empathy…
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The Benefits of Investing in Customer Service Training for Healthcare
Now more than ever, healthcare organizations must invest in customer service training. In part because offering excellent customer service is…
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8 Tips for Effective Customer Service Training in Healthcare
Imagine walking into a health care clinic thinking you will be conducting your training in a conference room, only to…
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5 Common Customer Service Mistakes in Healthcare and How to Avoid Them
Healthcare organizations are faced with various customer service issues that negatively impact patient satisfaction. Despite acknowledging the importance of patient…
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Corporate Training Plan 101: A Step-by-Step Guide for Designing a Winning Training Plan
Creating a winning training plan is essential for ensuring that learners are able to acquire the knowledge and skills they…
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Overcoming the Fear Factor: 10 Proven Strategies for Confident Training Delivery
It’s not uncommon for early career training professionals to suffer from” a fear of delivering training.” This fear can show…
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Time Management for Trainers: Strategies for Staying on Track and Meeting Deadlines
As training professionals, one of the most important skills we teach our learners is how to manage their time effectively….
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Training Room Design – How Do You Set Up A Training Room For Adult Learning?
At my elementary school, every single room looked exactly the same: The teacher’s desk was centered in front of a…
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Atlanta Debuts TrainSMART’s Train-the-Trainer Workshop
Whether you call it A-Town, The Big Peach, or The A, Atlanta rolled out its southern hospitality for its first-ever…
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5 Steps To Effective Sexual Harassment Prevention Training
Before Harvey Weinstein was exposed, before Matt Lauer and Charlie Rose were booted out in disgrace, before Senator Al Franken…
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What the #AddMaleAuthorGate Brouhaha Says about Women and Leadership
In early May 2015 a twitterstorm erupted when scientist Fiona Ingleby shared a rejection from the scientific journal PLOS ONE….
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4 Ways LinkedIn’s Acquisition of Lynda.com will Change the Training Industry
When LinkedIn announced on April 9, 2015, that it was acquiring Lynda.com for $1.5B Wall Street reacted with two thumbs…
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Why Training Needs Assessment Is Important To An Organization
Is it necessary for organizations to conduct training needs assessments? When learning development professionals talk to clients about the benefits…
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The Problem Isn’t Millennials All Got Trophies
Start a conversation about the work attitudes of Millennials versus other generations and within three minutes someone is bound to…
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