Coaching Employees for Performance focuses on developing the critical skills needed to coach employees who are meeting expectations and to coaching employees who are not meeting expectations.
This is a highly interactive and practical competency-based workshop designed to equip leaders with the necessary interpersonal, coaching, and counseling skills to address employee performance and behavior in order to improve their motivation and productivity.
The Problem
Many leaders do not understand how the performance management process, which is driven by coaching, leads to improved performance
Coaching skills are lacking or confused with mentoring
Most organizations lack a common language and set of coaching techniques
Performance goal setting and performance tracking are imbedded in an ineffective performance management process
Our Solution
Conduct performance coaching sessions with their employees as needed — when work performance/behavior is not up to expectations
Conduct performance counseling interviews whenever an employee’s work performance/behavior falls well below standard
Use performance interviewing skills effectively
Course Outline
Understanding and Managing Behaviors: Each attendee completes an online DiSC® Assessment. During the workshop, this assessment is leveraged to ensure that the attendee understands his or her behavioral strengths and weaknesses and how to read and leverage behaviors in others.
Reframing the Issue: Common mental models that make it more difficult for a manager to gain agreement with an employee about the existence of and resolution to a performance problem. You will be introduced to more effective ways to think about these situations.
Performance Coaching Practices: You will learn about two critical performance coaching practices that are especially effective in working with an employee to resolve a performance issue: broadly framing the issue and engaging the employee.
Hidden Performance Influences: Several key factors may influence an employee’s performance, unbeknownst to the manager.
The Coaching Plan: Guidelines for creating an effective plan to help an employee make needed improvements.
Developmental Feedback: The characteristics of effective feedback for performance issues.
The Feedback Process: A framework that allows managers to provide developmental feedback effectively, by engaging the employee.
Handling Disagreement: A framework for handling disagreement in difficult feedback situations.
Kolb’s Learning Cycle
Using the Managing Performance Action Planner: This tool, which is based on DiSC, is used to prepare for the performance review and improvement cycles.
Target Audience
Delivery Options
Coaching for Performance is available in the following formats: Half-Day Training Workshop, Full Day Training Workshop, Multi-Session Webinar
Need On-Site Training?
Ready to discuss your leadership training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.