Challenge

Our client was implementing a quality process that required that select individuals would be designated a Quality Assurance Verifier (QAV) for their assign field locations. The QAV is to review employee performance in relationship to documented job procedures and either stamp the employees’ Job Passport or coach the employee on ways to accomplish the tasks and steps defined in the job procedures.

TrainSmart Support

TrainSmart’s instructional designer worked with the client to accomplish the following:

  • Develop the workshop Goal and Objectives to ensure their format addressed Audience, Behavior, Condition, and Degree.
  • Select the appropriate content from existing, off-the-shelf TrainSmart materials.
  • Incorporate the Wiley Publishing Everything DiSC® Workplace Profile to address understanding behaviors.
  • Incorporated client content client content related to the QAV role and the Job Passport.
  • Develop all practices and assessments to ensure alignment with Goal and Objectives.
  • Develop the Student Materials and the PPT Deck.
  • Work with the client’s facilitator to ensure understanding of the design, the content, and deliver of the workshop including DiSC®.
  • Co-facilitated the Pilot with the client’s facilitator.
  • Monitored First Teach and coached the client’s facilitator.
  • Work with the client’s facilitator on an on-going basis to improve the workshop including changes in processes and procedures.

Outcome

Client implemented workshop as a component of their quality process for new and existing employees consistently accomplish assigned tasks according to established, approve procedures.