Training & Development Solutions Provider For Car Dealerships

The Automotive business has changed dramatically.  Customers do a significant amount of research online before coming into a dealership to purchase a vehicle, the process of diagnosing and fixing vehicles requires increased technical expertise yet customers often believe it’s just a matter of plugging the vehicle into a computer and finding out what’s wrong, price comparison shopping has increased, relationship building and loyalty have decreased.

TrainSmart can assist dealerships with improving the critical skills and strategy to improve sales, customer service, and retention in all areas of the store. 

Focusing on both process and people improvement is the key to getting results that grow CSI and build relationships that lead to increased sales.

Whether you need some specific skills training or would like assistance with developing a complete strategy and program that will change the dealership culture, TrainSmart has the experience to provide training, coaching, and best practices that get results!

Some key training workshops TrainSmart has delivered in the automotive industry include:

• Customer Excellence: Sales, Parts, and Service Consultants
• Performance Improvement Coaching for Managers
• Networking On and Offline
• Phone Skills: Beyond Just Answering The Phone
• Interviewing and Hiring
• Process Improvement
• Employee Engagement
• Dealership Employee Development Program

Frequently Asked Questions: Automotive Dealership Training & Development

Why is employee training important for car dealerships?

Employee training improves customer service, sales effectiveness, and employee retention. In today’s competitive automotive market, well-trained staff can increase CSI scores, build customer loyalty, and boost dealership profitability.

What dealership departments can benefit from training?

TrainSMART provides training for sales teams, service advisors, parts departments, finance & insurance (F&I), and managers. We also deliver cross-functional training that improves communication and collaboration across departments.

What types of training does TrainSMART offer for automotive dealerships?

We offer customized workshops in sales skills, customer service, process improvement, employee engagement, hiring and interviewing, phone etiquette, coaching, and leadership development.

Can TrainSMART help improve our dealership’s CSI (Customer Satisfaction Index)?

Yes. Our training focuses on customer excellence at every touchpoint—from online lead handling to in-store interactions—helping dealerships improve CSI scores and overall customer retention.

Does TrainSMART provide coaching for automotive managers?

Absolutely. We offer performance coaching for general managers, sales managers, and service managers to help them lead teams more effectively and support process improvement initiatives.

How does TrainSMART address modern automotive customer behavior?

Today’s buyers are informed and value-driven. Our training helps staff adapt by focusing on relationship building, needs-based selling, and enhancing the customer experience from the first interaction to post-sale follow-up.

Is dealership training available in-person or virtually?

TrainSMART offers flexible delivery formats including in-person workshops, virtual instructor-led training, and blended solutions. This allows us to meet the needs of dealerships of all sizes and locations.

Can training be customized for our specific brand or dealership group?

Yes. We tailor all training to your brand standards, sales processes, customer service expectations, and dealership goals. We also support multi-store groups with scalable training strategies.

How can we get started with TrainSMART’s automotive training programs?

Click “Request Information” or contact our team to schedule a consultation. We’ll assess your dealership’s challenges and recommend a tailored training and development solution that fits your goals.

Professional Development Workshops We Offer

Communication Workshops

Communication Training For Employees	Lunch & Learn Workshop	Half-Day Training Workshop	Full-Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Effective Workplace Communication Training	YES	YES	YES		YES
Group Presentation Skills Training			YES	YES	YES
Advanced Presentation Skills				YES	YES
Executive Presentation Skills Training		YES			YES
Professional Business Writing Training		YES	YES		YES
Writing For Leadership's Eyes		YES	YES		YES
Communication Training For Leaders		YES	YES		YES
Technical Writing Training For Engineers				YES	YES
Conversation Skills Training: ConversationSMART	YES	YES	YES		YES
Professionalism In The Workplace Training	YES	YES	YES		YES
Dealing with Difficult People Training	YES	YES	YES		YES
Communication Training For Executives		YES	YES		YES
Emotional Intelligence Training For Employees		YES	YES		YES
Conflict Management Training		YES	YES		YES
Executive Presence Training				YES	YES
People Skills For A Global Workforce - Cultural Intelligence			YES		YES
Understanding Yourself - The Key To Success		YES	YES		YES
Think On Your Feet: Present With Clarity & Confidence			YES		YES
Creating Winning Business Writing Through Storytelling				YES	YES
Email Etiquette Training For Employees	YES	YES			YES
Customer Service Communication Training	YES	YES	YES		YES
Meeting Facilitation Training
Building Stronger Business Relationships		YES	YES		YES
Business Storytelling Training		YES	YES		YES
Writing To Improve Your Bottom Line		YES	YES		YES

Human Resources Workshops

Human Resources	Lunch & Learn Workshops	Half-Day Training Workshops	Full Day Training Workshops	Multi-Day Training Workshops	Virtually Facilitated
Ethics	YES	YES			YES
Workplace Violence Prevention			YES		YES
Behavioral Interviewing Training			YES		YES
Anti-Harassment Training	YES	YES			YES
On-Target Onboarding Training			YES		YES

Leadership Workshops

Leadership Workshops	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Values Based Leadership Training			YES		YES
Effective Leadership Training			YES		YES
Fundamental Leadership Skills Training			YES		YES
Coaching Skills For Leaders In The Workplace			YES		YES
Workplace Culture Training			YES		YES
Delegation Skills Training			YES		YES
Managing Employee Performance			YES		YES
Coaching For Performance Training			YES	YES	YES
Developing Leaders Training			YES		YES
Workload Management			YES		YES
Personal Leadership - Developing Leaders Within You Training			YES	YES	YES
Management Coaching Training			YES	YES	YES
Storytelling Training For Leaders		YES	YES		YES

Management Workshops

Management	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Time Management Training For Employees	YES	YES	YES		YES
Time Management Using The DiSC Time Mastery Profile	YES	YES	YES		YES
Getting Organized At Work	YES	YES	YES		YES
Project Management Training		YES	YES	YES	YES
Project Management For Non-Project Managers		YES	YES	YES	YES
Workplace Stress Management Training	YES	YES	YES		YES
Balancing Work & Family Life			YES		YES
Faces of Change			YES		YES
Goal Setting Training			YES	YES	YES

Customer Service Workshops

Customer Service Training Workshops	Lunch & Learn Workshops	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Customer Service Skills Training	YES	YES	YES		YES
Customer Service Excellence Training	YES	YES	YES		YES
Call Center Customer Service Training	YES	YES	YES		YES
Healthcare Customer Service Training	YES	YES	YES		YES
Automotive Dealership Customer Service Training	YES	YES	YES		YES
Customer Service Training For Government Employees	YES	YES	YES		YES

Sales Workshops

Sales Workshops	Lunch & Learn Workshop	Half-Day Training Workshop	Fully Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Successful Negotiation Techniques			YES		YES
Effective Selling Training			YES		YES
Relationship Based Selling Training			YES		YES
Powerful Negotiation Techniques			YES		YES
Consultative Sales Training			YES		YES
Sales Prospecting Training			YES		YES
Successful Selling Training			YES		YES
Sales Force Management & Leadership			YES		YES

Strategic Skills Workshops

Strategic Skills	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Removing Barriers To Peak Performance		YES	YES		YES
Making Change Irresistible			YES		YES
Self-Directed Learning			YES		YES
Problem Solving Training			YES		YES
Adaptive Decision Making			YES		YES
Social Media Is Changing Everything	YES	YES	YES		YES
Strategic Thinking Training			YES		YES
Influence Without Authority Training	YES	YES	YES		YES

Team Building Workshops

Teams	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Working With Virtual Teams		YES	YES		YES
Building Successful Teams			YES		YES
Managing & Building Effective Teams Training			YES		YES
Team Building 101			YES		YES
Team Buildng Training For New Leaders			YES		YES
Five Behaviors Of A Cohesive Team		YES		YES	YES

Training Professional Workshops

Training Professionals	Lunch & Learn	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtual Instructor-led Facilitation
Train-the-Trainer Course				YES	YES
Train-the-Trainer Certification		YES	YES	YES	YES
Advanced Train-the-Trainer Skills					YES
Online Train-the-Trainer Course via Zoom				YES	YES
Instructional Design Fundamentals Training			YES	YES	YES
Advanced Instructional Design - Digging Deeper			YES	YES	YES
Design & Present On The Job Training Workshop			YES		YES
How To Use PowerPoint In Training			YES		YES
DiSC Certification Training				YES	YES
Survival Skills For A New Trainer			YES		YES
Training Evaluation Basics Workshop		YES	YES		YES
Instructional Design: Starting With An End In Mind			YES		YES
Designing For eLearning: Where Do I Start?			YES		YES
How To Design & Present Technical Training Workshop				YES	YES
How To Create & Deliver Virtual Training					YES
Train-the-Trainer: – Strategies & Tools To Foster Learning				YES	YES
Train-the-Trainer – Training Using Discovery and Exploration				YES	YES
Return on Expectations Certificate		YES	YES		YES
How To Facilitate Virtual Training Workshop				YES

Women In Leadership Workshops

Women In Leadership	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Influencing: Inspire Yourself & Others		YES	YES		YES
Embrace the Life You Want: Develop The Leader Within		YES	YES		YES
Smart Moves For Speaking Out		YES	YES		YES
Making Bold Choices As Women Leaders		YES	YES		YES

 

 

Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.