IconBg_0000s_0009_AutomotiveTraining & Development Solutions Provider For The Automotive Industry

The Automotive business has changed dramatically.  Customers do a significant amount of research online before coming into a dealership to purchase a vehicle, the process of diagnosing and fixing vehicles requires increased technical expertise yet customers often believe it’s just a matter of plugging the vehicle into a computer and finding out what’s wrong, price comparison shopping has increased, relationship building and loyalty has decreased.

TrainSmart can assist dealerships with improving the critical skills and strategy to improve sales, customer service and retention in all areas of the store. 

Focusing on both process and people improvement are the keys to getting results that grow CSI and build relationships that lead to increased sales.

Customer Service Training for Dealerships

Explore our Training Solutions For Automotive Dealerships
Whether you need some specific skills training or would like assistance with developing a complete strategy and program that will change the dealership culture, TrainSmart has the experience to provide training, coaching and best practices that get results!

Some key training workshops TrainSmart has delivered in the automotive industry include:

  • Customer Excellence: Sales, Parts and Service Consultants
  • Performance Improvement Coaching for Managers
  • Networking On and Offline
  • Phone Skills: Beyond Just Answering The Phone
  • Interviewing and Hiring
  • Process Improvement
  • Employee Engagement

Professional Development Workshops We Offer

Communication Workshops

Communication WorkshopsLunch & Learn
Workshop
Half-Day
Training
Workshop
Full-Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Effective Workplace Communication TrainingYESYESYESYES
Effective Presentation Skills TrainingYESYESYES
Advanced Presentation SkillsYESYES
Corporate Communication TrainingYESYESYES
Meeting Facilitation TrainingYESYES
Professional Business Writing TrainingYESYESYES
Writing For Leadership's EyesYESYESYES
Writing To Improve Your Bottom LineYESYESYES
Technical & Report Writing WorkshopYESYES
Conversation Skills Training: ConversationSMARTYESYESYESYES
Professionalism In The Workplace TrainingYESYESYESYES
Dealing with Difficult People At WorkYESYESYESYES
Building Stronger Business RelationshipsYESYESYES
Building Better Business Relationships With Emotional IntelligenceYESYESYES
Conflict Management TrainingYESYESYES
Executive Presence TrainingYESYES
People Skills For A Global Workforce - Cultural IntelligenceYESYES
Understanding Yourself - The Key To SuccessYESYESYES
Think On Your Feet: Present With Clarity & ConfidenceYESYES
Creating Winning Business Writing Through StorytellingYESYES
Email Etiquette TrainingYESYESYES
Communication & Customer Service StrategiesYESYESYESYES

Human Resources Workshops

Human ResourcesLunch & Learn WorkshopsHalf-Day
Training
Workshops
Full Day
Training
Workshops
Multi-Day
Training
Workshops
Virtually
Facilitated
EthicsYESYESYES
Workplace Violence PreventionYESYES
Behavioral Interviewing TrainingYESYES
Anti-Harassment TrainingYESYESYES
On-Target Onboarding TrainingYESYES

Leadership Workshops

Leadership WorkshopsLunch & Learn
Workshop
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Values Based Leadership YESYES
Effective Leadership TrainingYESYES
Fundamental Leadership Skills TrainingYESYES
Coaching Skills For Leaders In The WorkplaceYESYES
Influencing Workplace Culture
YESYES
Delegation Skills TrainingYESYES
Managing Employee PerformanceYESYES
Coaching For PerformanceYESYESYES
Developing Leaders TrainingYESYES
Workload ManagementYESYES
Developing Leaders Within You TrainingYESYESYES
Management Coaching TrainingYESYESYES

Management Workshops

ManagementLunch & Learn
Workshop
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Time Management TrainingYESYESYESYES
Time Management Using The DiSC Time Mastery ProfileYESYESYESYES
Getting OrganizedYESYESYESYES
Project Management TrainingYESYESYESYES
Project Management For Non-Project ManagersYESYESYESYES
Stress ManagementYESYESYESYES
Balancing Work & Family LifeYESYES
Faces of ChangeYESYES
Goal Setting That Generates SuccessYESYESYES

Customer Service Workshops

Customer Service WorkshopsLunch &
Learn
Workshops
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Customer Service Essentials: CustomerSMARTYESYESYESYES
Customer Service Excellence TrainingYESYESYESYES
Call Center Customer Service TrainingYESYESYESYES
Automotive Dealership Customer Service TrainingYESYESYESYES

Sales Workshops

Sales WorkshopsLunch &
Learn
Workshop
Half-Day
Training
Workshop
Fully Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Successful Negotiation TechniquesYESYES
Effective Selling TrainingYESYES
Relationship Based Selling TrainingYESYES
Powerful Negotiation TechniquesYESYES
Consultative Selling TrainingYESYES
Sales Prospecting TrainingYESYES
Successful Selling Training
YESYES
Sales Force Management & LeadershipYESYES

Strategic Skills Workshops

Strategic SkillsLunch & Learn
Workshop
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Removing Barriers To Peak PerformanceYESYESYES
Making Change IrresistibleYESYES
Self-Directed LearningYESYES
Problem Solving TrainingYESYES
Adaptive Decision MakingYESYES
Polarity ThinkingYESYESYES
Social Media Is Changing EverythingYESYESYESYES
Strategic ThinkingYESYES
Influence Without AuthorityYESYESYESYES

Team Building Workshops

TeamsLunch & Learn
Workshop
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Working With Virtual TeamsYESYESYES
Building Successful TeamsYESYES
Developing & Managing Effective TeamsYESYES
Team Building 101YESYES
Building Teamwork & CommitmentYESYES
Five Behaviors Of A Cohesive Team YESYESYES

Training Professional Workshops

Training ProfessionalsLunch &
Learn
Half-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Train-the-Trainer Course + CertificationYESYES
Beyond T3: Enhance Your Training & Engage Your AudienceYESYESYESYES
How To Facilitate Virtual Training WorkshopYES
How To Design & Present Technical Training WorkshopYESYESYES
Instructional Design Fundamentals TrainingYESYESYES
Advanced Instructional Design - Digging DeeperYESYESYES
Design & Present On The Job Training WorkshopYESYES
How To Use PowerPoint In TrainingYESYES
DiSC Certification TrainingYESYES
Survival Skills For A New TrainerYESYES
Training Evaluation Basics WorkshopYES
YESYES
Instructional Design: Starting With An End In MindYESYES
Designing For eLearning: Where Do I Start?YESYES
Live Online Train-the-TrainerYESYES
How To Create & Deliver Virtual TrainingYES
Train-the-Trainer: – Strategies & Tools To Foster LearningYESYES
Train-the-Trainer – Training Using Discovery and ExplorationYESYES
Return on Expectations CertificateYESYESYES

Women In Leadership Workshops

Women In LeadershipLunch & Learn WorkshopHalf-Day
Training
Workshop
Full Day
Training
Workshop
Multi-Day
Training
Workshop
Virtually
Facilitated
Influencing: Inspire Yourself & OthersYESYESYES
Embrace the Life You Want: Develop The Leader WithinYESYESYES
Smart Moves For Speaking OutYESYESYES
YESYESYES

 

 

TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).

We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.

 

Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.