Automotive
Training & Development Solutions Provider For The Automotive Industry
The Automotive business has changed dramatically. Customers do a significant amount of research online before coming into a dealership to purchase a vehicle, the process of diagnosing and fixing vehicles requires increased technical expertise yet customers often believe it’s just a matter of plugging the vehicle into a computer and finding out what’s wrong, price comparison shopping has increased, relationship building and loyalty has decreased.
TrainSmart can assist dealerships with improving the critical skills and strategy to improve sales, customer service and retention in all areas of the store.
Focusing on both process and people improvement are the keys to getting results that grow CSI and build relationships that lead to increased sales.
Customer Service Training for Dealerships
Explore our Training Solutions For Automotive Dealerships
Some key training workshops TrainSmart has delivered in the automotive industry include:
- Customer Excellence: Sales, Parts and Service Consultants
- Performance Improvement Coaching for Managers
- Networking On and Offline
- Phone Skills: Beyond Just Answering The Phone
- Interviewing and Hiring
- Process Improvement
- Employee Engagement
Professional Development Workshops We Offer
Communication Workshops
Human Resources Workshops
Human Resources | Lunch & Learn Workshops | Half-Day Training Workshops | Full Day Training Workshops | Multi-Day Training Workshops | Virtually Facilitated |
---|---|---|---|---|---|
Ethics | YES | YES | YES | ||
Workplace Violence Prevention | YES | YES | |||
Behavioral Interviewing Training | YES | YES | |||
Anti-Harassment Training | YES | YES | YES | ||
On-Target Onboarding Training | YES | YES |
Leadership Workshops
Leadership Workshops | Lunch & Learn Workshop | Half-Day Training Workshop | Full Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Values Based Leadership | YES | YES | |||
Effective Leadership Training | YES | YES | |||
Fundamental Leadership Skills Training | YES | YES | |||
Coaching Skills For Leaders In The Workplace | YES | YES | |||
Influencing Workplace Culture | YES | YES | |||
Delegation Skills Training | YES | YES | |||
Managing Employee Performance | YES | YES | |||
Coaching For Performance | YES | YES | YES | ||
Developing Leaders Training | YES | YES | |||
Workload Management | YES | YES | |||
Developing Leaders Within You Training | YES | YES | YES | ||
Management Coaching Training | YES | YES | YES |
Management Workshops
Management | Lunch & Learn Workshop | Half-Day Training Workshop | Full Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Time Management Training | YES | YES | YES | YES | |
Time Management Using The DiSC Time Mastery Profile | YES | YES | YES | YES | |
Getting Organized | YES | YES | YES | YES | |
Project Management Training | YES | YES | YES | YES | |
Project Management For Non-Project Managers | YES | YES | YES | YES | |
Stress Management | YES | YES | YES | YES | |
Balancing Work & Family Life | YES | YES | |||
Faces of Change | YES | YES | |||
Goal Setting That Generates Success | YES | YES | YES |
Customer Service Workshops
Customer Service Workshops | Lunch & Learn Workshops | Half-Day Training Workshop | Full Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Customer Service Essentials: CustomerSMART | YES | YES | YES | YES | |
Customer Service Excellence Training | YES | YES | YES | YES | |
Call Center Customer Service Training | YES | YES | YES | YES | |
Automotive Dealership Customer Service Training | YES | YES | YES | YES | |
Sales Workshops
Sales Workshops | Lunch & Learn Workshop | Half-Day Training Workshop | Fully Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Successful Negotiation Techniques | YES | YES | |||
Effective Selling Training | YES | YES | |||
Relationship Based Selling Training | YES | YES | |||
Powerful Negotiation Techniques | YES | YES | |||
Consultative Selling Training | YES | YES | |||
Sales Prospecting Training | YES | YES | |||
Successful Selling Training | YES | YES | |||
Sales Force Management & Leadership | YES | YES |
Strategic Skills Workshops
Strategic Skills | Lunch & Learn Workshop | Half-Day Training Workshop | Full Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Removing Barriers To Peak Performance | YES | YES | YES | ||
Making Change Irresistible | YES | YES | |||
Self-Directed Learning | YES | YES | |||
Problem Solving Training | YES | YES | |||
Adaptive Decision Making | YES | YES | |||
Social Media Is Changing Everything | YES | YES | YES | YES | |
Strategic Thinking | YES | YES | |||
Influence Without Authority | YES | YES | YES | YES |
Team Building Workshops
Teams | Lunch & Learn Workshop | Half-Day Training Workshop | Full Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Working With Virtual Teams | YES | YES | YES | ||
Building Successful Teams | YES | YES | |||
Developing & Managing Effective Teams | YES | YES | |||
Team Building 101 | YES | YES | |||
Building Teamwork & Commitment | YES | YES | |||
Five Behaviors Of A Cohesive Team | YES | YES | YES |
Training Professional Workshops
Women In Leadership Workshops
Women In Leadership | Lunch & Learn Workshop | Half-Day Training Workshop | Full Day Training Workshop | Multi-Day Training Workshop | Virtually Facilitated |
---|---|---|---|---|---|
Influencing: Inspire Yourself & Others | YES | YES | YES | ||
Embrace the Life You Want: Develop The Leader Within | YES | YES | YES | ||
Smart Moves For Speaking Out | YES | YES | YES | ||
YES | YES | YES |
TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).
We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.
Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.