Business Challenge

At the time that this company reached out to TrainSmart with interest in the Train-the-Trainer workshop, a group of managers responsible for developing and training their individual teams (responsible for digital sales) needed help organizing training to better assess the needs of their clients and help building client relationships.

TrainSmart Solution

The tailored Train-the-Trainer workshop taught managers how to coach for success, design and facilitate training. It also focused on the individual team’s needs in organization and needs assessments.

Results

As a result, the company experienced greater retention and increased knowledge, which led to increased sales online.