Bring Better People Skills & Employee Professionalism To Your Organization

Does your organization struggle with unprofessional behavior that is hindering productivity and morale? Between the lack of courtesy, poor communication, and bad attitudes, many employees demonstrate behaviors that reflect poorly on themselves and their company.

You know that workplace professionalism matters. But fostering it across an entire organization is easier said than done. An investment in professional development can pay huge dividends, though.

Your organization needs TrainSMART’s People Skills & Professionalism In The Workplace Training. Our highly interactive workshops deliver personalized coaching that sticks. Just a single day can lead to remarkable improvements in:

• Respect and Courtesy—Disrespectful language and actions will be replaced with consideration and support, and employees will treat each other better.
• Communication – Misunderstandings will be reduced as employees master active listening, constructive feedback, and clear messaging.
• Attire and Presentation—Employees will represent your brand appropriately by dressing appropriately for their work environment. First impressions matter.
• Personal Responsibility – Blaming others will be minimized as employees learn to take ownership of mistakes and hold themselves accountable.
• Attitudes – Negative mindsets will shift to optimistic ones focused on solutions rather than problems. Morale will improve.

These benefits translate into a more cohesive, motivated workforce that delivers superior customer experiences. People Skills and professionalism training are an investment that boosts retention and recruitment, too. Talented professionals want to work at organizations surrounded by colleagues who act professionally.

Don’t settle for mediocre behavior. Imagine the impact on your organization when every team member models excellence through professional words, actions, and attitudes.

TrainSMART delivers the highly personalized coaching and experiential learning required to make it happen. Bring our private professionalism workshops to your workplace for tangible returns. Every employee and manager will grow.

Workplace Professionalism Video

Are Your Team Members Experiencing:

The TrainSMART Solution

Workplace Professionalism Training Outline

Introduction

• Definition of workplace professionalism: Explain what constitutes professional behavior in the workplace, including ethics, competence, and demeanor.
• Benefits of professionalism for employees and organizations: Discuss how professionalism can lead to career advancement, improved workplace relationships, and organizational success.
• Overview of the training workshop: Provide a brief summary of what participants can expect to learn and achieve during the training.

The 3 A’s of Professionalism

Appearance

• Business casual attire: Define and give examples of appropriate business casual dress for various workplace settings.
• Good hygiene and grooming: Emphasize the importance of personal cleanliness and neat appearance in maintaining a professional image.

Attitude

• Positive mindset: Discuss the impact of a positive attitude on work performance and team dynamics.
• Respect and courtesy: Explain how showing respect and courtesy to colleagues, superiors, and clients contributes to a professional work environment.

Actions

• Punctuality: Stress the importance of being on time for work, meetings, and deadlines.
• Productivity: Discuss strategies for maintaining high productivity and managing time effectively.
• Ownership and accountability: Explain the importance of taking responsibility for one’s work and being accountable for both successes and mistakes.

First Impressions

• The impact of first impressions: Discuss how first impressions are formed and their lasting effects in professional relationships.
• Making a great first impression:
  • Firm handshake: Demonstrate and practice proper handshake technique.
  • Eye contact: Explain the role of appropriate eye contact in building trust and confidence.
  • Posture and body language: Discuss how posture and body language contribute to a professional appearance.
• Following up after initial meetings: Provide strategies for effective follow-up to reinforce positive first impressions.

Effective Communication

• Verbal communication:
  • Tone, volume, articulation: Discuss how these elements affect the perception of your message.
• Non-verbal communication:
  • Body language, facial expressions, eye contact: Explain how non-verbal cues can reinforce or contradict verbal messages.
• Active listening skills: Provide techniques for improving listening skills and demonstrating engagement.
• Communication styles:
  • Passive, aggressive, assertive: Define each style and discuss their appropriate uses in the workplace.
• Providing feedback constructively: Offer strategies for giving and receiving feedback professionally.

Email and Phone Etiquette

• Professional email writing:
  • Structure, tone, formality: Provide guidelines for composing clear, concise, and professional emails.
• Email signatures and display names: Discuss best practices for creating professional email signatures and choosing appropriate display names.
• Effective phone skills:
  • Answering, placing calls: Offer tips for professional telephone communication.
  • Voicemails, conference calls: Provide etiquette guidelines for leaving voicemails and participating in conference calls.

Navigating Challenging Situations

• Maintaining composure: Discuss techniques for staying calm and professional in stressful situations.
• Redirecting difficult conversations: Provide strategies for steering conversations back to productive topics.
• De-escalation techniques: Offer methods for calming tense situations and resolving conflicts professionally.
• Knowing when to involve management: Discuss scenarios where it’s appropriate to escalate issues to higher management.

Choosing a Positive Attitude

• Benefits of a positive attitude: Explain how a positive attitude can improve work performance and workplace relationships.
• Managing stress and emotions: Provide techniques for maintaining a positive outlook even in challenging situations.
• Exuding confidence and enthusiasm: Discuss how to project a confident and enthusiastic demeanor in the workplace.
• Inspiring others through a positive example: Explain how maintaining a positive attitude can influence and motivate colleagues.

Conclusion and Q&A

Summarize key points from the training and allow time for participants to ask questions and discuss how they plan to implement what they’ve learned.

 

Why TrainSMART’s Communication Programs Work

Frequently Asked Questions

Who is the Professionalism in the Workplace training for?

This training is designed for employees, team leaders, managers, and customer-facing staff who want to improve workplace behavior, communication, and professional presence.

What topics are covered in the professionalism training workshop?

The workshop covers appearance, attitude, accountability, communication styles, body language, first impressions, workplace etiquette, conflict resolution, and handling difficult conversations professionally.

Is the training customizable for our organization?

Yes. TrainSMART customizes each workshop based on your organization’s industry, internal culture, and specific professionalism or communication challenges.

How is the professionalism training delivered?

We offer flexible formats including on-site workshops, conference breakouts, lunch-and-learns, and live virtual training. Options range from 1-hour sessions to full-day programs and multi-session webinars.

What outcomes can we expect from this training?

Participants learn how to project professionalism in all situations, communicate more clearly, work more respectfully with others, take ownership of their behavior, and contribute to a more positive, productive workplace culture.

Schedule a Free 15-minute Consultation

 

 

Hire Us To Improve Your Company’s People Skills & Workplace Professionalism Today

Looking for professionalism training for your team? TrainSMART offers in-person and virtual training options for groups. Book a 30-minute strategy call or fill out the form below.

More Communication Workshops