Situation:

A group of trainers from a larger Chicago-based transit company needed a workshop to better develop and uniform their training processes.

The TrainSmart Process:

TrainSmart created a tailored 3-day workshop for this large transit company’s training department. The training emphasized the primary topics needed to excel their trainers to the next level of professional training.

The practices incorporated topics that the participants were responsible designing and providing training. The training practice included formal and informal training (often referred to as structured on-the-job training).

Topics included; understanding adult learning, learning assessments, task analysis, training development, presentation skills, and training techniques to most effectively train.

Results:

The transit company was pleased with the results of the training and now reports success training new hires with consistently resulting in fewer human errors.