Workplace Violence Prevention Training For Supervisors & Managers

The upheaval caused by 9-11, uncertainty in the marketplace, wars that don’t seem to end, terrorism, business malfeasances, constant uncertainty, constant change, greater emphasis on speed and the pressure to do more work with fewer people, has greatly increased your employees’ level of stress, tension, and frustration.

The fact that some employees lack the emotional skills or temperament to manage this pressure has resulted in a sharp increase in workplace violence – acts, threats, bullying, anger, sabotage, and absenteeism. This increased potential for confrontation has placed new demands on supervisors, many of whom are unprepared to handle such demands.

This course prepares you to identify symptoms and causes of workplace violence and to take corrective actions. You learn the warning signs of potential violence and defuse anger and conflict.

Workplace Violence Prevention is available in the following formats: Full Day Face-to-Face Training Workshop

The Problem

Human resources, supervisors, or other employees receiving complaints about threats from co-workers
Increase in workplace violence
Employees are unsure how to handle violent situations

Our Solution

Participants Will Learn To…

Establish processes and procedures in advance
Identify the early warning signs related to violence
Empathize with those under stress
Communicate effectively to all involved
Recognize when the situation is beyond you and seek help

Course Outline

The physiology and psychology of anger and violence
Developing a more expressive communicating style — handling criticism and aggressive individuals
Constructive and effective conflict resolution methods
Developing self-esteem in one’s self and in others, to reduce conflict
Listening effectively – feedback
How to handle difficult people
Reading body language
Understanding aggressive/assertive/submissive behavior
Good and bad conflict
Recognizing tense situations and reducing the potential for conflict
Communicating with persuasion and win support
Defusing anger
Use of “Violence Response Teams”
Legal and liability issues
What you must and must not do when employees are in a “high risk” way
The role of government in curbing workplace violence (OSHA)
Leadership and organizational dynamics
Managing conflict – as it relates to behavior
Establishing clear channels for communicating threats
Identifying potentially dangerous individuals, as well as difficult situations that spur violence
What you must and must not do, as a manager, when employees are in a high-risk way

Target Audience

Appropriate for all employees and especially relevant for team leaders, supervisors, and managers

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