• Learning Outcomes
  • Outline
  • Audience
  • On-Site Training
  • Download

The Problem

  • Human resources, supervisors, or other employees receiving complaints about threats from co-workers
  • Increase in workplace violence
  • Employees are unsure how to handle violent situations

Our Solution

Participants Will Learn To…

  • Establish processes and procedures in advance
  • Identify the early warning signs related to violence
  • Empathize with those under stress
  • Communicate effectively to all involved
  • Recognize when the situation is beyond you and seek help

Course Outline

  • The physiology and psychology of anger and violence
  • Developing a more expressive communicating style — handling criticism and aggressive individuals
  • Constructive and effective conflict resolution methods
  • Developing self esteem in one’s self and in others, to reduce conflict
  •  Listening effectively – feedback
  • How to handle difficult people
  • Reading body language
  • Understanding aggressive/assertive/submissive behavior
  • Good and bad conflict
  • Recognizing tense situations and reducing the potential for conflict
  • Communicating with persuasion and win support
  • Defusing anger
  • Use of “Violence Response Teams”
  • Legal and liability issues
  • What you must and must not do when employees are in a “high risk” way
  • The role of government in curbing workplace violence (OSHA)
  • Leadership and organizational dynamics
  • Managing conflict – as it relates to behavior
  • Establishing clear channels for communicating threats
  • Identifying potentially dangerous individuals, as well as difficult situations that spur violence
  • What you must and must not do, as a manager, when employees are in a high risk way

Target Audience

Appropriate for all employees and especially relevant for team leaders, supervisors, and managers

We’re Available Anywhere & Anytime

Atlanta, Austin, Baltimore, Boston, Chicago, Columbus, Dallas, Denver, Detroit, Houston, Indianaplois, Kansas City, Las Vegas, Los Angeles, Miami, Milwaukee, Minneapolis, Nashville, New York, Orlando, Philadelphia, Phoenix, Portland, San Antonio, San Diego, San Fransico, San Jose, Seattle, Washington. Need global training? We’ve got that covered too!

Our on-site soft skills training workshops are tailored to meet your company’s specific requirements.

Save the cost of travel and hotels. Our instructors can work with you in advance to assess your training needs, experience of your employees and identify the topics that will best fit your needs.

Learning Outcomes

The Problem

  • Human resources, supervisors, or other employees receiving complaints about threats from co-workers
  • Increase in workplace violence
  • Employees are unsure how to handle violent situations

Our Solution

Participants Will Learn To…

  • Establish processes and procedures in advance
  • Identify the early warning signs related to violence
  • Empathize with those under stress
  • Communicate effectively to all involved
  • Recognize when the situation is beyond you and seek help

Outline

Course Outline

  • The physiology and psychology of anger and violence
  • Developing a more expressive communicating style — handling criticism and aggressive individuals
  • Constructive and effective conflict resolution methods
  • Developing self esteem in one’s self and in others, to reduce conflict
  •  Listening effectively – feedback
  • How to handle difficult people
  • Reading body language
  • Understanding aggressive/assertive/submissive behavior
  • Good and bad conflict
  • Recognizing tense situations and reducing the potential for conflict
  • Communicating with persuasion and win support
  • Defusing anger
  • Use of “Violence Response Teams”
  • Legal and liability issues
  • What you must and must not do when employees are in a “high risk” way
  • The role of government in curbing workplace violence (OSHA)
  • Leadership and organizational dynamics
  • Managing conflict – as it relates to behavior
  • Establishing clear channels for communicating threats
  • Identifying potentially dangerous individuals, as well as difficult situations that spur violence
  • What you must and must not do, as a manager, when employees are in a high risk way

Audience

Target Audience

Appropriate for all employees and especially relevant for team leaders, supervisors, and managers

On-Site Training

We’re Available Anywhere & Anytime

Atlanta, Austin, Baltimore, Boston, Chicago, Columbus, Dallas, Denver, Detroit, Houston, Indianaplois, Kansas City, Las Vegas, Los Angeles, Miami, Milwaukee, Minneapolis, Nashville, New York, Orlando, Philadelphia, Phoenix, Portland, San Antonio, San Diego, San Fransico, San Jose, Seattle, Washington. Need global training? We’ve got that covered too!

Download

Our on-site soft skills training workshops are tailored to meet your company’s specific requirements.

Save the cost of travel and hotels. Our instructors can work with you in advance to assess your training needs, experience of your employees and identify the topics that will best fit your needs.

Other Soft Skills Courses We Offer