The upheaval caused by 9-11, uncertainty in the marketplace, wars that don’t seem to end, terrorism, business malfeasances, constant uncertainty, constant change, greater emphasis on speed and the pressure to do more work with fewer people, has greatly increased your employees’ level of stress, tension, and frustration.
The fact that some employees lack the emotional skills or temperament to manage this pressure has resulted in a sharp increase in workplace violence – acts, threats, bullying, anger, sabotage, and absenteeism. This increased potential for confrontation has placed new demands on supervisors, many of whom are unprepared to handle such demands.
This course prepares you to identify symptoms and causes of workplace violence and to take corrective actions. You learn the warning signs of potential violence and defuse anger and conflict.
Workplace Violence Prevention is available in the following formats: Full Day Face-to-Face Training Workshop
Human resources, supervisors, or other employees receiving complaints about threats from co-workers
Increase in workplace violence
Employees are unsure how to handle violent situations
Participants Will Learn To…
Establish processes and procedures in advance
Identify the early warning signs related to violence
Empathize with those under stress
Communicate effectively to all involved
Recognize when the situation is beyond you and seek help
The physiology and psychology of anger and violence
Developing a more expressive communicating style — handling criticism and aggressive individuals
Constructive and effective conflict resolution methods
Developing self-esteem in one’s self and in others, to reduce conflict
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes. Our delivery methods for these workshops include instructor-led classroom, ILT webinars, virtual learning, eLearning, and structured on-the-job training.