Developed & Delivered Customer Service Workshop To Financial Services Company
TrainSmart’s instructional design team worked with our financial services client to create a high level design, company-wide customer service workshop.
Validate Course Design and Content Alignment
TrainSMART developed a field training workshop for new hires for Nine Energy Services.
Instructional Design Team Developed Training For Energy Services Company
Client implemented workshop as a component of their quality process for new and existing employees consistently accomplish assigned tasks according to established, approve procedures.
Developed Leadership Workshop Series For Energy Services Company
Designed & developed a custom, in-house leadership development program for Nine Energy Services.
Team Development Training For Procurement Department Using DiSC
Our client found that the in-place procurement team was not working as a team. They hired TrainSMART to implement a learning and change strategy for the team.
eLearning Course Development For Electronic Content Management System
Over 14 unique eLearning courses were created for our medical device client to support and reinforce an instructor-led training for their content management system.
Developed Custom eLearning & Instructor-led Documentum Training for Utilities Company
Trained SME’s How To Design, Develop & Train On Their Particular Areas Of Expertise for Safety Organization
In 2009 our public safety services client had a initiative to train their "Knowledge Workers" on how to design, develop and train on their particular areas of expertise. There were multiple reasons for this (1) capture the intellectual capital of their work force so that it was not lost due to retirement, death, resignation for another company; reduce the amount of revenue paid to third party vendors providing these services, while empowering their knowledge workers to grow professionally.
On-Site Train-the-Trainer For Line Managers of Manufacturing Company
NTN Bearing Manufacturing reported 45% less incidents and a reduction of 30% in turnover since the delivery of their custom Train-the-Trainer workshop. The subject matter experts did not know how to structure, train and evaluate the learner. The TTT provided practice, the development of checklists and consistent processes to train and evaluate the learner, which reduced incidents on the line. Further, the better informed and trained employee was more successful therefore was not released or did not leave due to frustration, thus reducing the turnover rate. This measurement has been over the last year.