TrainSMART Customer Success Stories
Entrepreneurial Leadership Training for Engineering Leaders
A safety organization moving from nonprofit to for-profit needed its engineering leaders to think like entrepreneurs. TRAINSMART's blended program of eLearning, a workshop and team coaching produced two new service ideas ready for immediate launch.
5-Day Train-the-Trainer Certification Program for a Global Mining Company
A global mining and metals company needed to update training for its L&D team and Safety Division experts. TRAINSMART built a custom five-day Train-the-Trainer certification program, and every participant left with a finished training project.
Call Center Customer Service Training for New Hires
A growing customer service call center trained new hires by having them shadow experienced reps. TRAINSMART built a custom onboarding program and trained the supervisors to run it; turnover fell 31% in twelve months.
Blended Learning & eLearning Solution for a Pharmaceutical Company
A pharmaceutical company rolling out a complex global document system had few SMEs and a tight budget. TRAINSMART built blended training, with eLearning that doubles as a job aid, and 450 employees have completed it.
Customer Service & Leadership Training for a Chemical Manufacturer
A chemical manufacturer wanted research scientists to work directly with customers. TRAINSMART helped select and train 15 scientists over six months; 14 carried out the strategy, and one moved into sales and earned recognition.
National Train-the-Trainer Rollout For Patch.com
Patch.com had to onboard thousands of journalists, editors and ad managers for the largest hyperlocal expansion in U.S. history. TRAINSMART built a standardized Train-the-Trainer system that helped it scale into more than 1,000 communities.
World-Class Employee Onboarding Program for a Growing Staffing Firm
A fast-growing staffing firm asked for a world-class onboarding program. TRAINSMART interviewed 12 employees, reviewed more than 30 existing materials and delivered a step-by-step plan for the new program.
Custom Sales Training Program for a Chicago Flooring Company
Project Management Fundamentals Training for a Major Brewing Company
The ultimate goal of this project was to teach people, who are not professional project managers, what they need to know to initiate, plan, execute, control and close a project effectively. It was not to develop professional project managers.