TrainSMART Customer Success Stories
Standardizing Employee Onboarding Across a Global Nonprofit Organization
A global nonprofit service organization had no standard onboarding experience at its headquarters. TRAINSMART redesigned it with structured processes, consistent materials and ready-to-use guides for new employees and their managers.
Custom Employee Onboarding Program for a Chicago Advertising Agency
A Chicago advertising agency had inconsistent new-hire performance and retention because onboarding wasn't standardized. TRAINSMART built a 26-module onboarding program with five learning checks, and the client began using it immediately.
Call Center Customer Service Training for New Hires
A growing customer service call center trained new hires by having them shadow experienced reps. TRAINSMART built a custom onboarding program and trained the supervisors to run it; turnover fell 31% in twelve months.
World-Class Employee Onboarding Program for a Growing Staffing Firm
A fast-growing staffing firm asked for a world-class onboarding program. TRAINSMART interviewed 12 employees, reviewed more than 30 existing materials and delivered a step-by-step plan for the new program.