TrainSMART Customer Success Stories
Elevating Customer Communication & Service Excellence in a Manufacturing Environment
A manufacturer's customer-facing team needed to communicate with customers and handle difficult situations more confidently. TRAINSMART's workshop ended with every participant writing a 30-day action plan.
Customer Service & Leadership Training for a Chemical Manufacturer
A chemical manufacturer wanted research scientists to work directly with customers. TRAINSMART helped select and train 15 scientists over six months; 14 carried out the strategy, and one moved into sales and earned recognition.
National Train-the-Trainer Rollout For Patch.com
Patch.com had to onboard thousands of journalists, editors and ad managers for the largest hyperlocal expansion in U.S. history. TRAINSMART built a standardized Train-the-Trainer system that helped it scale into more than 1,000 communities.
Center for Payments Strengthens Training with TrainSMART’s Beyond T3 Workshop
Center for Payments wanted to strengthen training its team already delivered. TRAINSMART's Beyond T3 workshop deepened their instructional design skills and taught them to build slide decks that tell a story.
Building Confident Facilitators at Woman’s Hospital
Woman's Hospital wanted its trainers to facilitate with more confidence and engagement. TRAINSMART's Train-the-Trainer workshop gave them strategies for interactive content, classroom dynamics and clearer slides.
Helping Encore Global Present with Confidence
Encore Global wanted its people to present to executives and peers with confidence. TRAINSMART's presentation workshop built storytelling, persuasion and delivery skills, with live practice handling questions and objections.
Building Confident Park Trainers at Knott’s Berry Farm
Knott's Berry Farm wanted its park trainers to lead onboarding sessions with more confidence. TRAINSMART's Train-the-Trainer workshop gave each trainer engaging activities, questioning strategies and personal feedback.
How TrainSMART Revolutionized Weil-McLain’s HVAC Training with Custom E-Learning Solutions
Weil-McLain wanted Day 1 of its three-day School for Better Heating turned into self-paced online training. TRAINSMART built a two-hour eLearning course with a certification test, launched within weeks of starting.
Improving Team Communication at META with DISC Strategies
A team at Meta in Seattle wanted to communicate and collaborate more effectively. TRAINSMART delivered a three-hour, in-person DiSC® communication styles workshop for 11 team members.