Coaching Skills For Leaders In The Workplace

The Problem

• Leaders use the excuse that they don’t have time to coach and therefore employees are not as productive as they could be
• Leaders are not comfortable with the emotional side of coaching
• Coaching conversations lead to emotional reactions

Our Solution

• Identify strategies to overcome the personal and organizational roadblocks to effective coaching
• Define a 3-step dialogue for “on-target” coaching so more positive reinforcement is done
• Define a 4-step planning and coaching method for micro-coaching to take advantage of those quick moments available for coaching
• Utilize the four coaching styles and how to select and utilize the correct coaching style for the coachee
• Apply a 5-step model for coaching conversations to coach employees to higher levels of performance when a longer conversation is needed for repeated poor performance
• Evaluate and manage potential coaching conflicts using the SOS method

• Recognizing coaching opportunities: Identify and strategize organizational and personal roadblocks to coaching, Demonstrate the use of a performance analysis flow chart to recognize coaching opportunities
• Conducting ON-Target coaching: Describe the 3-step process for conducting on-target coaching, Practice delivering on-target coaching
• Conducting OFF-Target coaching: Explain the Know-Do-Feel guide to be used to prepare for all coaching situations, Describe the 4-step micro-coaching dialogue, Explain the 5-step model for conducting in-depth coaching, Practice coaching in customized role-play situations

• Diffusing coaching conflicts: Identity the 8 common mistakes coaches make, Explain the SOS method to reduce conflicts while coaching, Practice the SOS method
• Asking for and receiving feedback professionally: Practice the Feedforward method of asking for feedback, List the 7 secrets for receiving feedback professionally

Target Audience

Leaders looking to coach employees or are required by company policy and need techniques to be successful

Delivery Options

Coaching Skills For Managers & Leaders is available in the following formats: Conference Breakout Session Or Lunch & Learn Programs, Half-Day Face-to-Face Training Workshops, Full Day Face-to-Face Training Workshops, Multi-Session Webinar

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