Developed One-Day Teamwork & Customer Service Training Workshop For Technical Support Customer Service Team
Provided Effective Communication Training & DiSC Assessments For Chicago Construction Company
Designed Training To Help Create Change & Accountability Without Changing Company Structure
Tailored TTT Workshop For Bermuda Government
The Bermuda Government required their SMEs to be trained on how to train and evaluate for various levels within the Bermuda Government, as they were launching a Government wide set of operational changes which included all new technologies and change management. TrainSmart conducted a very tailored TTT which included the key topics that the group was required to transfer knowledge. We assisted in the design of the training program, and prepared the participants to train the various arms of the Government through ILT, one-on-one training.
Developed Custom Train-the-Trainer Program For Electrical Manufacturing Company
Custom Train-the-Trainer for Chicago Transit Authority in Chicago, IL
Custom Train-the-Trainer Program for City of Santa Monica
Customer Service Training for Software Company in Minneapolis, MN
Delivered OnSite Customer Service Training To Customer Support Team
Looking to develop new orientation training material for new hires at our Client’s customer service call center, They looked to TrainSmart to create a customer service training program that would efficiently train new hires, as well as impart knowledge of the customer service philosophy and phone etiquette training.