Custom Train-the-Trainer Program for City of Santa Monica

Custom Train-The-Trainer, Government

Situation: The city government was creating their own institute, which would require new organizational development, knowledge, culture-building and employee engagement…

Customer Service Training for Software Company in Minneapolis, MN

3D CAD Software Company, Customer Service Training, Improve Customer Service

The Challenge In the highly competitive 3D CAD software sector, it’s not enough to have a superior product; companies have…

Delivered OnSite Customer Service Training To Customer Support Team

Customer Service Training

TrainSmart Earns 4.5 STARS on delivery of a Customer Service Workshop for a  distributor of category-leading unified communications, network infrastructure and…

Utilities Company Gives TrainSMART’s Train-the-Trainer Workshop for Call Center Team 4.6 Stars

Internal Training Team, Train-the-Trainer Workshop, Utilities Company

Business Challenge A Midwest utility company that provides electric and natural gas services was in the final stages of a planned…

Designed & Developed Podcasts, Webinars, eLearning Modules For Global Technical Sales Team

eLearning Modules, job aid development, Micro Learning, podcast development, Safety Sciences, Webinar Development for Training

Business Challenge A global safety science company with more than 100 years in business continues to grow through acquisitions. Recent growth…

Developed Train-the-Trainer For Biotech Engineers on New ISO Standards

No Formal Training, Train-the-Trainer for Biotech Engineers

Business Challenge As strategic business partners for the past forty years, the two companies have supported each other on numerous…

Audit Of Existing Training Processes For Franchise Massage Company

Audit of Existing Training, Franchise, Health, Instructional Design Support, Wellness & Fitness

Business Challenge In the past ten years, this company grew from a stand-alone massage center to a franchise operation with…

Designed Siebel Training Solutions For Safety Sciences Co.

Designed Siebel Training Solutions, Safety Sciences

Business Challenge The client was implementing the Siebel Sales Force Customer Relationship Management (CRM) system. They realized that they did not…

Created On The Job Training Materials For Confectionary Manufacturing Plant

Developed New Standard Operating Procedures

Business Challenge For the past 50 years, the confectionary manufacturing plant relied on an apprentice- style approach to teaching newcomers how…

Developed An Entrepreneurial Spirit Program For Engineering Leaders

blended learning solutions, Coaching, eLearning, Facilitation, Presentation

Business Challenge This safety organization is moving from not-for-profit to for-profit. The client was looking for a way to drive…