Committed To Client Success
Developed Technical Train-the-Trainer Program For Manufacturer
Developed Train-the-Trainer Workshop To Better Develop & Uniform Company Training Processes
TrainSmart created a tailored 3-day workshop for this large transit company’s training department. The training emphasized the primary topics needed to excel their trainers to the next level of professional training.
Created A Train-the-Trainer Program for City of Santa Monica
TrainSmart created a one-of-the-kind training program that included training for a group of 33 City employees in curriculum development, public speaking, adult interactive learning, classroom dynamics, and evaluation methods.
On-Site Customer Service Training for Software Company in Minneapolis, MN
The client wanted to provide the customer service support team with basic customer service skills training for both their phone conversations and email support.
Delivered Customer Service Training To Call Center Team
Looking to develop new orientation training material for new hires at our Client’s customer service call center, They looked to TrainSmart to create a customer service training program that would efficiently train new hires, as well as impart knowledge of the customer service philosophy and phone etiquette training.
Created Train-the-Trainer Program For Call Center
Developed on-site train-the-trainer program for utilities company customer service call center team. In particular, the customer service manager believed her team needed training on understanding adult learning preferences, how to handle difficult situations, thinking on their feet and general skills on how to be a successful trainer.
Designed & Developed Podcasts, Webinars, eLearning Modules For Global Technical Sales Team
Created A Train-the-Trainer Program For Biotech Engineers
TrainSMART developed a custom train-the-trainer for biotech engineers on adult learning, communication and learning preferences.
Instructional Design Needs Assessment For Franchise Massage Company