TrainSMART’s How to Design and Present On-the-Job Workshop provides the foundational knowledge and techniques needed to design and develop effective on-the-job training instruction as well as to provide one-on-one training on Standard Operating Procedures (SOP) or Standards. In most organizations, the SOP and Standards drive OJT as they are normally very job and outcome-specific and require some level of hand-holding.

The Problem

  • Training on important SOPs and Standards are lacking in your organization
  • Product or service quality is negatively affected by failure to follow SOPs and meet Standards
  • O has been less than successful letters, memo’s and emails are not effective and do not produce desired results

Our Solution

  • Determine the fundamental concepts of adult learning, learning styles, developmental stages, and the effects of active and passive learning on job training.
  • Create an action plan for implementation.
  • Leverage instructional design to target training on specific SOPs and Standards. Smash your writer’s block
  • Formulate valid and reliable assessment questions that measure outcomes
  • Understand the rules of netiquette to create better, shorter, and more effective emails
  • Develop performance checklists that mirror the critical tasks. Say “No” in your writing without risking business relationships
  • Identify communication and behavioral styles and determine how they impact learning

Course Outline

Day 1:

  • General Overview: Importance of On-the-Job-Training and Standard Operating Procedures, Characteristics of Effective on-the-job-training
  • Understanding Adult Learning: Principles of Adult, Learning, Learning Styles, Development Stages, Active and
  • Passive Learning
  • Using an Instructional Design Model: Overview, Analysis of – Needs, Audience, Context, Delivery

Day 2:

  • Organize: Understand the SOPs, Develop performance targets, Determine Presentation strategies, Sequence Instruction, Develop Activities, Align Performance Checklists

Day 3:

  • Measure Results: Knowledge checks, Types of assessments
  • Documents: Prepare needed materials
  • Delivery: Understand Behavioral Styles: DiSC®, Leverage styles during OJT
  • Evaluate: Determine the effectiveness

Day 4:

  • Delivery Techniques: Preparation for Training, Time Management, Body Language, Vocal Skills,
  • Questioning Skills, Listening Skills
  • Participant Focus: Engage and Motivate
  • Begin/End: Candidate selection, Invitation, Wrap-up
  • On-the-Job Training Delivery: Practice delivery of training designed within the course with an opportunity to receive real-time feedback.
  • Wrap Up

Target Audience

  • Employees are responsible for designing, creating, and delivering training on Standard Operating Procedures and Standards.

Course Delivery Options

Design and Present On-the-Job Training is available in the following formats: Full-Day Training Workshop.

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Need On-Site Training?

Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or email at