Soft Skills Training Company
Developing Employee Soft Skills for Success in the Workplace
Employees with strong, soft skills can be a major advantage for any business. The benefits of investing in employee soft skills training are numerous, from improving customer relationships to increasing sales and boosting retention.
That’s where TrainSMART, a top soft skills training company, comes in. We specialize in creating custom corporate soft skills training workshops tailored to each client organization’s needs.
With over 30 years of experience in the industry, we have a wealth of knowledge and expertise in delivering corporate soft skills training workshops.
Our workshops cover various topics, including sales, customer service, customer relationships, meetings management, team building, and workplace communication skills. No matter your business goals, we can help you develop the soft skills necessary to achieve them.
At TrainSMART, we understand that every business is different and that one size does not fit all regarding training. That’s why we offer a variety of delivery methods to ensure that our clients receive the most engaging and effective training possible.
From face-to-face and live virtual sessions to e-learning, webinars, and self-study materials, we have leveraged all existing and emerging methodologies to achieve success for our clients.
Our commitment to customizing our training to meet the needs of each client allows us to provide the most current and effective corporate soft skills training available.
Whether you want to improve communication within your team, enhance customer service, or improve presentation skills, TrainSMART has the knowledge and expertise to help your organization reach its goals.
Don’t miss out on the opportunity to maximize your business’s potential by developing your employees’ soft skills—contact us today to learn more.
Soft Skills Training Workshops For Employees
(In-Person & Virtual Instructor-Led)
Communication Workshops
Communication Skills
Training
Clear, Concise, Compassionate
Talk Skills That Pay the Bills – Our communication training will equip your team to connect, collaborate, and drive results.
Communication Training
For Leaders
Inspirational, Transparent, Strategic
Our advanced communication training will empower leaders to inspire teams, resolve conflicts, and champion change through expert messaging and dialogue skills.
Communication Training For Leaders
Communication Training
For Executives
Inspirational, Strategic, Authoritative
Our intensive communication training equips executives to convey vision, lead with credibility, and maximize impact through articulate and thoughtful interaction.
Presentation Skills
Training
Clear, Engage, Polish
Our corporate presentation training transforms subject matter experts into engaging speakers who captivate audiences and drive meaningful action.
Corporate Presentation Training
Executive Presentation Skills
Training
Strategic, Authoritative, Inspirational
Elevate your executive presence: Master the art of captivating audiences through our proven presentation skills training for executives.
Executive Presentation Training
Corporate Storytelling
Training
Authentic, Compelling, Strategic
Harness strategic storytelling to inspire, engage, and influence – our corporate storytelling training equips leaders with the narrative tools to drive change.
Emotional Intelligence
Training
Self-Awareness, Empathy, Automated
Work together with a dependable training content developer such as TrainSMART to create compelling training materials.
Emotional Intelligence Training
Executive Presence
Training
Gravitas, Connection, Vision
Project uncompromising executive presence and authority – our targeted training sharpens the skills to captivate rooms and drive results.
Workplace Professionalism
Training
Polished, Curious, Discreet
Foster a culture of excellence – our professionalism training strengthens employee conduct to uphold organizational values and standards.
Email Etiquette
Training
Clear, Concise, Courteous
Craft workplace-ready communications – our email etiquette training equips teams with the techniques to project polish and expertise through every inbox exchange.
Professional Writing
Training
Clear, Concise, Engaging
Accelerate performance with targeted professional development – our business training sharpens the skills to enhance workplace productivity and results at scale.
Meeting Facilitation
Training
Structured, Inclusive, Efficient
Harness the power of effective meetings. Our meeting facilitation training sharpens leaders’ skills to steer group dynamics toward decisions and ownership.
Customer Service
Communication Training
Engaging, Practical, Empowering
Elevate customer service through masterful communication – our targeted training fuses staff empathy and expertise to deliver five-star service and satisfaction.
Customer Service Communication Training
Presenting With Confidence
Training
Transformational, Interactive, Indespensible
Become skilled, confident, and quick on your feet in unplanned situations – register your team for TrainSMART’s 1-day, interactive Presenting With Confidence workshop.
Designing Effective Presentations
Training
Visual, Captivating, Transformational
Transform monotonous slides into visually captivating presentations that resonate with your audience by joining our immersive workshop, where you’ll master advanced design techniques and create compelling materials tailored to your stakeholders’ preferences.
Designing Presentations Training
Presenting To Leaders
Training
Persuasive, Executive, Authoritative
Join our intensive workshop to master the art of captivating and persuading executives. You’ll gain insider techniques to structure high-impact presentations, establish credibility, handle on-the-spot questions, and inspire leaders to action.
Presenting To Leaders Training
Designing Effective Presentations
Using PowerPoint
Dynamic, Captivating, High-Impact
Invest in your employees’ success by hosting our immersive in-house workshop and equip your team with the advanced PowerPoint skills to deliver visually stunning, persuasive presentations that drive business results.
Human Resources Workshops
Insightful, Practical, Empowering
Ethics
This workshop provides managers with a proven framework to tackle real-world ethical dilemmas.
Insightful, Proactive, Empowering
Workplace Violence Prevention
This workshop equips managers to identify warning signs early and defuse anger and conflict before it escalates.
Strategic, results-driven, compliant
Behavioral Interviewing
This workshop provides a legally sound framework to develop targeted questions that accurately assess job candidates.
Essential, proactive, compliant
Workplace Harassment
This legally required workshop teaches employees at all levels how to recognize and address harassing behaviors before they escalate.
Strategic, engaging, smooth
On-Target Onboarding
This workshop provides managers a blueprint to welcome, acclimate, and retain new hires starting on day one.
Essential, Supportive, Healthy
Bullying In The Workplace
This workshop gives employees at all levels the tools to recognize bullying behaviors, protect themselves and others, and foster a respectful workplace.
Strategic, engaging, cost-saving
Goodbye Talent Turnover
This workshop provides managers with the tools to boost employee retention through positive feedback and proactive coaching.
Enlightening, Unifying, Empowering
Diversity, Equity, and Inclusion
This workshop fosters understanding, respect, and inclusion across all differences to tap the full potential of a diverse workforce.
Leadership Workshops
Coaching For
Managers Success
Strategic, Interactive, Impactful
Equip leaders with a strategic 8-step coaching framework to set clear expectations, address performance gaps, and build managerial skills through interactive scenarios that drive organizational alignment, accountability, and culture improvements resulting in more motivated and high-achieving teams.
Coaching Skills
For Leaders
Practical, Customizable, Solution-Oriented
Master a customizable 3-step coaching dialogue, 5-step performance troubleshooting method, and conflict resolution model to overcome obstacles, enhance daily mentoring, boost employee efficacy through hands-on scenarios, and drive organizational performance with the tangible benefits of motivated, productive teams.
Delegation Training
For Managers
Introspective, Empowering, Strategic
Overcome personal roadblocks, optimize task distribution, build critical management skills, and boost productivity by up to 20% using research-backed delegation frameworks tailored to your context through an interactive workshop focused on strengthening leadership capabilities for empowering teams.
Delegation Training For Managers
Developing
Leaders
Immersive, Strategic, Transformational
Create visionary leaders across your organization equipped to define inspirational visions, gain alignment on goals, persuade teams, and flawlessly drive execution by discovering your unique DiSC style, strategic drivers, customized actions, and transformational mindsets during an intensive, immersive executive training experience.
Developing The Leader
Within You
Innovative, Impact-Driven, Learner-Centric
Discover your inner compass, strategically design a vision grounded in self-awareness and develop the skills for empowered resilience that allow you to lead authentically, optimize moments of choice, achieve clarity of purpose, and ultimately elevate teams through customized plans crafted from introspective assessments and value-driven modeling.
Effective Leadership
Training
Customized, Holistic, Empowering
Discover your natural leadership style, strengthen capabilities across all levels of an organization, and develop the skills to inspire teams by matching the needs of any situation through assessments, group challenges, and a customized toolkit for flexible, authentic, empowered leadership that elevates colleagues and drives results.
Basic Leadership
Training
Fundamental, Customizable, Practical
Our customizable leadership skills training workshop delivers practical techniques in a variety of flexible formats to provide new managers with the fundamental, essential tools to enhance their competencies in communication, motivation, delegation, change management, and handling conflicts, enabling participants to achieve higher levels of leadership performance.
Performance Management
Training
Strategic, Structured, Motivating
Drive organizational performance by learning to set aligned expectations, provide structured feedback, document employee progress, and conduct evaluation conversations with a motivational balance of inspiration and accountability to ultimately equip managers with the strategic leadership skills for building positive, productive teams.
Performance Management Training
Storytelling For
Leaders
Engaging, Strategic, Empowering
Unlock your innate ability to inspire, influence organizational culture, and drive change by mastering the interactive frameworks and strategic narrative techniques used by the world’s top modern leaders to compellingly articulate vision and transmit values through personalized, empowering storytelling skills development.
Values-Based
Leadership
Aligning, Interactive, Empowering
Ignite purpose-driven leadership by leveraging personalized MBTI profiles, imaginative team challenges, and facilitator-led discussions to interactively align individual strengths to organizational values, goals, and principles – uniting and empowering managers with insights and motivation for advancing collective success.
Workload Management
Training
Strategic, Hands-On, Applicable
Learn to strategically align development to organizational needs, design engaging performance-focused training, balance effectiveness with appeal, and continually optimize workplace learning programs through intensive, hands-on practice grounded in real-world company contexts.
Workplace Culture
Training
Focused, Interactive, Empowering
Regain focus, lower stress, and increase productivity by arming teams with personalized assessments, collaborative issue analysis, solution planning, productivity tactics, and an empowering circle of experts to conquer workload challenges through the interactive development of targeted customized recommendations.
Management Workshops
Practical, Personalized, Empowering
Time Management Training
Empower your team to boost productivity and achieve workplace success by sending them to our practical time management training where they will create personalized time mastery action plans.
Insightful, Strategic, Empowering
Time Management Using DiSC
Help your team gain control of their workload, reduce stress, and work smarter by leveraging our insightful time management training complete with personalized assessments and strategic priority-setting frameworks.
Strategic, Methodical, Insightful
Project Management
Drive business growth by leveraging our strategic project management training where your team will gain the techniques to effectively align, plan, and execute projects for on-time, on-budget delivery.
Fundamental, Practical, Empowering
Project Management For Non-Project Managers
Boost project success rates by enrolling your non-PM employees in our fundamental yet practical project management training where they will gain the core techniques to effectively lead assignments while avoiding common pitfalls.
Project Management Training For Non-Project Managers
Practical, Methodical, Empowering
Project Management Application
Boost your team’s project management capabilities by leveraging our practical training, where participants will gain techniques to execute initiatives methodically on time, within budget, and achieve desired outcomes.
Insightful, Strategic, Empowering
Stress Management
Reduce burnout and boost workplace well-being by enrolling your team in our insightful stress management training where they will gain personalized strategies to recognize triggers, become stress resilient, and proactively manage demands.
Empowering, Insightful, Practical
Work-Life Integration
Guide your team toward improved work-life harmony even amid uncertainty by leveraging our empowering and insightful training where they will assess their situation and create practical experiments tailored to their individual needs and goals.
Strategic, Tech-Enabled, Cross-Cultural
Managing The Virtual Workplace
Lead high-performance virtual teams by sending your managers to our strategic and tech-enabled training focused on utilizing technology, overcoming cultural barriers, and implementing telework programs for remote employee success.
Strategic, Impactful, Connected
Goal Setting At Work
Get everyone moving in the same direction by leveraging our strategic goal-setting training, where your leaders will learn to develop connected, impactful goals that tie directly to corporate vision and priorities for organization-wide execution.
Customer Service Workshops
Customer Service Skills
Training
Confidence, Competence, Connection
Equip your team to deliver exceptional service and transform dissatisfied clients into raving fans through TrainSMART’s immersive, tailored customer service skills workshops featuring real-world roleplays and coaching.
Customer Service
Excellence
Confidence, Fluency, Connectivity
Equip teams to drive revenue and referrals by mastering customer-centric mindsets and scenario-based skills through TrainSMART’s targeted customer service excellence workshops tailored to embody your organization’s service philosophy.
Customer Service Training
For Call Centers
Mindshift, Toolkit, Empowerment
Transform customer issues into shining moments of service and build customer loyalty by training call center staff in the critical behaviors, mindsets, and tactics to resolve problems with flexibility, initiative, and respect through our immersive 3-day Call Center Customer Service workshop.
Healthcare Customer Service
Training
Empathy, Confidence, Connection
Strengthen patient loyalty and your healthcare reputation by training staff to compassionately resolve complaints, defuse frustration and deliver exceptional experiences through our customized customer service workshops tailored to the complex realities of today’s healthcare environment.
Dealership Customer Service
Training
Mindset, Toolkit, Alignment
Boost loyalty and profits by training staff to exceed expectations, solve problems creatively, and deliver exceptional service through every customer touchpoint with TrainSMART’s customized automotive customer experience workshops.
Customer Service Training
For Government
Fluency, Accessibility, Resilience
Empower government teams to creatively resolve complaints, address expectations, and provide accessible, inclusive services by adopting customer-centric mindsets through TrainSMART’s public sector-tailored customer experience training featuring roleplay simulations in government settings.
Customer Service Training For Government
Sales Workshops
Transformational, Essential, Results
Successful Negotiation Techniques
Equip your employees to successfully negotiate win-win deals, resolve conflicts, and advance their careers by leveraging Harvard-tested techniques tailored for the real-world situations they face daily.
Insightful, Adaptive, Results
Effective Selling Training
Boost your sales results by equipping your team with research-backed selling techniques to understand customer buying styles, adapt their approach accordingly, and make connections that drive closures.
Insightful, Adaptive, Customer-Focused
Relationship Based Selling
Boost sales effectiveness by leveraging DiSC® insights to help your team better understand themselves, relate to customers, and adapt their sales style to make more connections.
Empowering, Practical, Results-Driven
Powerful Negotiation Techniques
Develop win-win agreements, resolve conflicts, and secure favorable outcomes by sending your team to our interactive negotiation skills training grounded in real-life scenarios.
Relationship-focused, Customized, Insightful
Consultative Selling
Boost sales by leveraging our customized consultative selling techniques to establish trust with customers and gain keen insight to provide targeted solutions.
Actionable, Motivational, Results-Focused
Prospecting
Drive sales growth by arming your team with proactive prospecting approaches to consistently build robust pipelines of qualified leads.
Motivational, Strategic, Impactful
Successful Selling
Catapult your sales team’s success by leveraging our highly motivational sales excellence training to master a structured sales process that closes more deals.
Strategic Skills Workshops
Making Change
Irresistible
Equip your leaders with the psychological strategies and communication tactics to make organizational change irresistible, predictable, and enduring by attending our acclaimed “Making Change Irresistible” workshop.
Creative Problem Solving
and Decisiveness
Equip your team with a structured, root cause-driven approach to critical thinking and innovative solution-finding through our intensive “Problem-Solving Skills Training” workshop.
Strategic Thinking
Cultivate nimble, creative strategic thinking across your organization and empower your leaders with the frameworks to constantly assess opportunities, challenge assumptions, and pivot strategies by bringing our 2-day “Strategic Thinking” immersive workshop to your team.
Influencing & Leading
Without Authority
Empower your experts and rising stars with science-backed techniques to gain buy-in, shape decisions, and drive change through our immersive “Influencing Without Authority” workshop.
Creativity
& Innovation
Unlock your team’s creative potential and foster a culture of bottom-up innovation by bringing our intensive “Brain Science of Innovation” training to your leaders and change-makers.
Influence
& Persuasion
Empower your team members with science-backed techniques to confidently shift mindsets, sway opinions, and gain buy-in for ideas through our highly interactive 1-day “Influence and Persuasion” immersive workshop.
Team Building Workshops
Strategic, Tech-Focused, Results Driven
Managing Virtual Teams
Boost collaboration, productivity, and innovation by sending your virtual team leaders and members to our strategic training focused on implementing best practices for communication, relationship building, and results.
Strategic, Cohesive, Empowering
Building Successful Teams
Boost teamwork, collaboration, and results by sending your leaders and team members to our strategic and empowering workshop focused on building shared goals, trust, and effective working relationships.
Insightful, Strategic, Actionable
Developing & Managing Effective Teams
Boost team alignment, collaboration, and performance by leveraging our insightful team assessments and strategic development framework to create targeted action plans tailored to your team’s specific needs.
Fundamental, Interactive, Empowering
Team Building For
New Leaders
Boost new team leader success by leveraging our fundamental yet interactive team development training where they will gain the core techniques to expedite team growth, cultivate collaboration, and drive results.
Insightful, Trust-Building, Customized
Building Teamwork & Commitment
Reignite stalled teams by leveraging our insightful DiSC®-based workshop to rebuild trust and commitment with customized delivery focused directly on your team’s specific needs.
Insightful, Customized, Transformational
Five Behaviors of A Cohesive Team
Get to the root of team dysfunction and catalyze performance by sending your group to our customizable workshop experience built around the renowned Five Behaviors model.
Professional Development Workshops For
Trainers & Instructional Designers
Train-the-Trainer
Course
Engaging, Practical, Evaluative
Develop powerful training skills to become a certified facilitator who can effectively educate, engage, and inspire any audience through interactive instruction and compelling content delivery.
Train-the-Trainer
Certification
Comprehensive, Immersive, Accredited
Gain the proven framework and hands-on practice you need to develop advanced instructor skills, facilitate transformative classes, and earn an accredited certification to launch a rewarding career training others.
Corporate Trainer Certification
Online
Train-the-Trainer Course
Inspirational, Strategic, Authoritative
Executive Presence Through Strategic Messaging – Our intensive communication training equips executives to convey vision, lead with credibility, and maximize impact through articulate and thoughtful interaction.
Advanced
Train-the-Trainer Course
Innovative, Experiential, Optimizing
Take your training skills to the next level with an intensive workshop focused on breakthrough instructional design strategies, and hands-on practice with innovative delivery formats like storytelling.
Survival Skills For
New Trainers
Fundamental, Interactive, Encouraging
Build vital presentation, facilitation, and interpersonal skills through hands-on practice and dedicated coaching in a welcoming space that gives new trainers the confidence and fundamentals to deliver effective sessions right away.
Developing Core Trainer Skills
Strategies & Tools
To Foster Learning
Innovative, Impact-Driven, Learner-Centric
Harness strategic storytelling to inspire, engage, and influence – our corporate storytelling training equips leaders with the narrative tools to drive change.
Training Return On Expectations
Strategic, Comprehensive, Actionable
Learn how to master the metrics that matter to accurately evaluate the business impact of training, address stakeholder questions about value, and pinpoint areas for ongoing optimization using flexible models tailored to your program needs.
Training
Evaluation
Strategic, Comprehensive, Actionable
Master the essential tools and models to effectively assess program outcomes, quantify business impact, foster stakeholder buy-in, pinpoint improvement areas and strengthen the strategic value of training through comprehensive, actionable evaluation approaches.
Technical
Train-the-Trainer
Training
Practical, Interactive, Coached
Foster a culture of excellence – our professionalism training strengthens employee conduct to uphold organizational values and standards.
Effective Technical Training Delivery
Using Powerpoint
For Trainers
Strategic, Visual, Conversational
Craft workplace-ready communications – our email etiquette training equips teams with the techniques to project polish and expertise through every inbox exchange.
Engaging Training Presentations
On-the-Job
Training
Hands-On, Relevant, Coached
Develop the hands-on instructional skills and job-specific training confidence to effectively teach critical functions, ensure workplace competency, and boost productivity through practical, real-world focused development of customizable on-the-job training.
Developing On-The-Job Skills Training
Instructional Design
Training
Strategic, Hands-On, Applicable
Learn to strategically align development to organizational needs, design engaging performance-focused training, balance effectiveness with appeal, and continually optimize workplace learning programs through intensive, hands-on practice grounded in real-world company contexts.
Strategic Instructional Design Training
How To Design eLearning
Training
Engaging, Adaptive, Intuitive
Master engaging course creation through hands-on practice with multimedia integration, personalized interactions, intuitive navigation, and user-centric design to develop dynamic, learner-focused eLearning aligned with organizational goals.
Developing Effective eLearning
How To Facilitate Virtual
Training
Interactive, Polished, Adaptable
Master the engaging techniques, polished delivery, responsive facilitation skills, and adaptable best practices essential for expertly designed, impactful virtual training that connects remote learners and drives meaningful outcomes.
Facilitating Engaging Virtual Training
How To Create Engaging
Training
Interactive, Relevant, Empowering
Boost training retention, knowledge transfer, and on-the-job impact by mastering interactive techniques, relevance customization, and empowering tools to actively involve your learners, connect to their priorities, and drive continued growth through a hands-on workshop forged from motivation research.
Creating Engaging Training For Your Audience
DiSC Certification
Training
Immersive, Practical, Credible
Gain an intensive understanding of the DISC dimensions through interactive assessments, group collaboration, and activities designed to build practical strategies and accredited credentialing to immediately apply DISC insights for more adaptive workplace communications and relationships.
How To
Develop Training
Strategic, Hands-On, Optimized
Master the end-to-end instructional design process from strategic analysis through optimized, learner-centric training solutions with an intensive, hands-on workshop focused on practice applying evidence-based methodologies tailored to your specific organizational needs.
Interactive Training Techniques
Women In Leadership Workshops
Adaptability, Confidence, Influence
Influencing: Inspire Yourself and Others
Empower women leaders to rally support, gain recognition, and communicate ideas persuasively by mastering influence strategies and overcoming barriers through our interactive workshop teaching how to align influencing style with situation and audience.
Clarity, Empowerment, Resilience
Embrace the Life You Want: Develop the Leader Within
Discover your inner compass and design a personal leadership vision to optimize “moments of choice” through self-reflection, values clarification, and vision writing in our empowering workshop teaching women to set realistic expectations and lead authentically.
Awareness, Tactics, Empowerment
Smart Moves For Speaking Out
Bridge the gender communication gap and boost leadership perception by decoding biased reactions, assessing personal style, and mastering influential language through our interactive women’s leadership communication workshop.
Awareness, Empowerment, Influence
Make Bold Choices As Women Leaders
Shift from acting “more like men” to addressing root causes by assessing personal implicit gender biases, recognizing systemic barriers, and boldly communicating with confidence through our interactive workshop arming women leaders with strategies to overcome unconscious bias behaviors impeding careers.
The TrainSmart Solution
“TrainSmart has become a valued training and development resource to us. They consistently deliver and exceed our expectations, whether it’s providing internal training, keynote speakers for our annual meetings, or leadership development for our senior management team. Our managers and staff have given high marks to each consultant we’ve worked with. It gives me peace of mind knowing that I have TrainSmart as a partner.”
Soft Skills Training By Profession
TrainSmart Is Your Soft Skills Training Solution
TrainSmart can become your full-service training department, delivering solutions to all your on-site training needs. When you partner with us, you gain several advantages, including:
Fully customized
content & delivery
Flexible
scheduling
Reduced
overall costs
Immediate
on-the-job application
Confidentiality is
not compromised
Building
cohort teams
Cutting-edge
technology
Industry-leading
experience
TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).
We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.
Select the specific soft skills workshops you are interested in from the drop-down menu below.